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Customer Service Rep. San Jose

Company: Porcelanosa USA
Location: San Jose
Posted on: November 25, 2022

Job Description:

Benefits:
Medical

401k
PTO

Dental/Vision

Can you sell the Porcelanosa Lifestyle?

Porcelanosa was founded over 45 years ago in a small village by the Mediterranean Sea in Castellon, Spain. Since then, we have been providing architectural and design solutions to consumers and the A&D community with unparalleled innovation, quality, and service. The family who originally founded Porcelanosa back in 1973 still runs it today under the same core values of work ethics and integrity.

Porcelanosa started operations in the United States over 25 years ago and has quickly grown to become the choice resource for homeowners, builders, architects and designers. Our effective infrastructure of showrooms, retail partners and distribution centers enables us to inspire you with the latest products exhibits, rapidly deliver and tirelessly support the pre and post sales service so many have come to expect from the trusted leader in the Tile, Kitchen and Bath industry.

Purpose:

Responds to customer requests and questions regarding service, products and account information. Enters customer orders, quotes shipping costs. Analyzes and mitigates customer concerns using established procedures. Uses computer to access and/or update customer and transaction records as well as various software packages. Coordinates with corporate customer service personnel, and remedies overflow from retail and trade business units as necessary. Performs clerical and administrative support duties, prepares and distributes reports, and maintains files.

Essential Duties

Point of sale order data entry and order processing.
Facilitate fulfillment of local orders and inventory movement in general.
Manage phone calls and customer inquiries.
Overflow from regional retail and trade business units.

General Description:

Receive and/or process complaints/inquiries from customers as necessary.
Receive, verify and process payments relating to point of sale orders.
Perform point of sale order data entry and troubleshooting.
Assist with order data entry with respect to sampling and/or display units as required.
Process requests of display units for trade customers and monitor them for updates, liaising with sales and operations personnel.
Answer and manage phone calls on a timely basis.
Liaise with operations departments as necessary to facilitate the fulfillment of local orders.
Receive, research, respond, and, if necessary, assist other departments to solve, any and all customer service related issues, including delivery dates and order shortages.
Route any relevant incoming mail, faxes or other correspondence to the appropriate destination point within the group, including electronic orders to be processed in a centralized manner.
Reconcile and report daily cash register activity.
Cross train with design consultant/sales staff in stores, covering for store personnel as required.
Provide certain administration/sales support to regional field sales personnel.
Confirm point of sales orders for picking/shipping.
Responds to customer requests and questions regarding service, products and account information.
Analyzes and mitigates customer concerns using established customer Service procedures.
Uses computer to access and/or update customer and transaction records as well as various software packages.
Coordinates with corporate customer service representative.
Remedies overflow from retail and trade business units as necessary.
Performs clerical and administrative support duties, prepares and distributes reports, and maintains files.
Other assignments as necessary.

General Requirements:

Computer efficient - Word, Excel, Outlook, SAP software & Microsoft Suite.
Organized and analytical.
Computer focused to learn internal system as well as other web based processing systems.
Able to identify problems providing prompt resolution.
Work with product returns, processing credits, submitting claims with shipping carriers.
Multi-task; comfortable working with a fast paced environment; able to set priorities.
Excellent communication skills, both verbal and written.
Assist with department work, projects and support within as needed.

#IND123%3541150%

Keywords: Porcelanosa USA, San Jose , Customer Service Rep. San Jose, Other , San Jose, California

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