SanJoseCARecruiter Since 2001
the smart solution for San Jose jobs

Resident Relations Representative

Company: Arcadia Management Service Co
Location: San Jose
Posted on: November 25, 2022

Job Description:

*Who we are: *

The Woods is a unique community of apartment homes located in San Jose. We have over 50 exciting floorplans in 6 perfectly landscaped village enclaves. We offer our residents a great choice of luxury amenities, complemented by pools and recreation centers. We have over 100 employees in the bay area and we pride ourselves in providing a challenging and fun place to work.

*Who we need: *

We are hiring a Resident Relations Associate to join our dedicated team at The Woods. The right candidate will have a superior customer service focus and will thrive in a fast paced and energetic environment.

*The job: *

The Resident Relation Associate provides customer service to the residents of the apartment community. They greet clients, assist with general customer needs and develop and maintain positive relations with residents.

DUTIES AND RESPONSIBILITIES

* Greets residents with a smile and positive attitude.
* Prepare work orders and direct to maintenance department for handling.
* Assist residents with 30 Day Notices. Inquire about possibility to retain resident, schedule pre-maintenance inspection within 24 hours, schedule pursuing inspections, and final inspection.
* Prepare residents letters as necessary for issues like power-washing, tree trimming, pest control, preventative maintenance, outward appearance deficiencies, garage inspections, noise complaints, and excessive parking passes.
* Issue Barcodes after verifying DMV registration, occupancy, and resident information of vehicle.
* Data entry.
* Issue Woods I.D.'s and Entry Gate Codes.
* Review 'Requests for Improvements', i.e., carpet cleaning, accent wall, linoleum and/or carpet replacement once verified length of occupancy and approved by Community Manager.
* Participate in monthly newsletter updates and prepare editorials.
* Provide courtesy patrol all notices for delivery with proper delivery notice verification for signature of delivery.
* Provide keys to vendors as needed.
* Issue parking passes to residents.
* File all necessary paperwork by unit.
* Call for system 'test' for water shut-offs, PG&E to restore electricity to units.
* Assist in coordinating events for residents.

Preferred Qualifications:

* Customer service experience; apartment experience is a plus
* The ability to get a long with a variety of people
* Exceptional verbal and written communication skills
* Strong organizational and multi-tasking skills
* The ability to work well in a high volume and sometimes stressful environment
* The ability to work well independently as well as within a team setting
* A positive attitude, and the desire to learn and develop your skills
* College degree preferred; high school diploma required
* Availability to work weekends

This is an excellent opportunity to join a reputable company. We offer competitive benefits, hourly wage and a discretionary annual bonus.

We look forward to hearing from you!

Equal Opportunity Employer

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Professional development assistance
* Referral program
* Retirement plan
* Vision insurance
Schedule:
* 8 hour shift
* Weekend availability

Work Location: One location%58047475%

Keywords: Arcadia Management Service Co, San Jose , Resident Relations Representative, Other , San Jose, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

San Jose RSS job feeds