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Resident Relations Representative

Company: Arcadia Management Service Co
Location: San Jose
Posted on: November 25, 2022

Job Description:

*Who we are: *

The Woods is a unique community of apartment homes located in San Jose. We have over 50 exciting floorplans in 6 perfectly landscaped village enclaves. We offer our residents a great choice of luxury amenities, complemented by pools and recreation centers. We have over 100 employees in the bay area and we pride ourselves in providing a challenging and fun place to work.

*Who we need: *

We are hiring a Resident Relations Associate to join our dedicated team at The Woods. The right candidate will have a superior customer service focus and will thrive in a fast paced and energetic environment.

*The job: *

The Resident Relation Associate provides customer service to the residents of the apartment community. They greet clients, assist with general customer needs and develop and maintain positive relations with residents.


* Greets residents with a smile and positive attitude.
* Prepare work orders and direct to maintenance department for handling.
* Assist residents with 30 Day Notices. Inquire about possibility to retain resident, schedule pre-maintenance inspection within 24 hours, schedule pursuing inspections, and final inspection.
* Prepare residents letters as necessary for issues like power-washing, tree trimming, pest control, preventative maintenance, outward appearance deficiencies, garage inspections, noise complaints, and excessive parking passes.
* Issue Barcodes after verifying DMV registration, occupancy, and resident information of vehicle.
* Data entry.
* Issue Woods I.D.'s and Entry Gate Codes.
* Review 'Requests for Improvements', i.e., carpet cleaning, accent wall, linoleum and/or carpet replacement once verified length of occupancy and approved by Community Manager.
* Participate in monthly newsletter updates and prepare editorials.
* Provide courtesy patrol all notices for delivery with proper delivery notice verification for signature of delivery.
* Provide keys to vendors as needed.
* Issue parking passes to residents.
* File all necessary paperwork by unit.
* Call for system 'test' for water shut-offs, PG&E to restore electricity to units.
* Assist in coordinating events for residents.

Preferred Qualifications:

* Customer service experience; apartment experience is a plus
* The ability to get a long with a variety of people
* Exceptional verbal and written communication skills
* Strong organizational and multi-tasking skills
* The ability to work well in a high volume and sometimes stressful environment
* The ability to work well independently as well as within a team setting
* A positive attitude, and the desire to learn and develop your skills
* College degree preferred; high school diploma required
* Availability to work weekends

This is an excellent opportunity to join a reputable company. We offer competitive benefits, hourly wage and a discretionary annual bonus.

We look forward to hearing from you!

Equal Opportunity Employer

Job Type: Full-time

Pay: From $20.00 per hour

* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Professional development assistance
* Referral program
* Retirement plan
* Vision insurance
* 8 hour shift
* Weekend availability

Work Location: One location%58047475%

Keywords: Arcadia Management Service Co, San Jose , Resident Relations Representative, Other , San Jose, California

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