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Audiovisual (AV) Maintenance (Break-Fix) - Level 2

Company: Avidex Industries LLC
Location: San Jose
Posted on: November 24, 2022

Job Description:

The Onsite AV Maintenance Technician - Level 2 works in collaboration with their Manager, other Avidex resources, manufacturers, and customers to support and maintain audiovisual and IT systems located at our customer's facility. A background in audio, video, and control systems and a good understanding of computers and networks is required to be successful. This position requires attention to detail, punctuality, good communication skills, and the skills needed to support and maintain audiovisual systems.
Primary Duties and Responsibilities


  • Perform diagnostic troubleshooting, testing, repair, and adjustment to integrated audiovisual/IT systems.
  • Diagnose and resolve control system issues with remote support.
  • Provide detailed status (written documentation of findings) of system repair.
  • Provide preventive maintenance.
  • Meet with applicable staff to review open tickets and customer and support history as required.
  • Provide technical guidance to other team members who may need occasional assistance.
  • Responsible for maintaining a clean and safe work area.
  • Maintain support reports, timesheets, expense reports, and parts lists in a timely and accurate manner.
  • Follow safety standards as required by OSHA and management.
  • Attend site and department safety and coordination meetings as required.
  • Attend training classes and maintain certifications as required by management.
  • Perform other duties and responsibilities as required.


    • High School Diploma or GED. A college Associate degree preferred.
    • 2+ years' previous experience providing technical and/or onsite support within the AV/IT industry.
    • Must attain an AVIXA CTS certification within one year.
    • Must have good computer skills including proficiency using Windows and Apple software.
    • Must have good computer networking skills.
    • Must have intermediate proficiency operating, troubleshooting, testing, and adjusting integrated audiovisual/IT systems.
    • Must have intermediate proficiency using software, hand tools and test equipment of the AV / IT trades.
    • Good communication, customer service and organizational skills, attention to detail, and the ability to meet deadlines and multi-task are all required.
    • Work hours will vary according to individual customer site schedules. Some work may require weekend commitments.
    • Mobility must include walking, sitting, lifting, and carrying up to 50 pounds assisted, standing, and occasionally kneeling and crouching for long periods of time. Must be able to see, hear and have good eye/hand/foot coordination; as well as be able to work in hot, humid, and cold places.
      PI196449680

Keywords: Avidex Industries LLC, San Jose , Audiovisual (AV) Maintenance (Break-Fix) - Level 2, Other , San Jose, California

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