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Tech II

Company: Corovan
Location: San Jose
Posted on: November 24, 2022

Job Description:

$20.50 - $21.50 / hour The Technician II is responsible for assisting in the relocation process by physically and professionally disconnecting and reconnecting workstation PCs, peripherals and related hardware. The Technician II is assigned to work at different customer account locations to provide technical support for commercial moving projects. Responsible for ensuring customer requests relating to Technical support are carried out efficiently and in a timely manner. The work schedule is part-time, hours will vary. Reliable transportation is required for this position. Position Responsibilities
Disconnect and reconnect PCs and other peripheral electronic desktop components per supervisor's direction and the specific job requirements.
Record basic system information on PC Disconnect/Reconnect Checklist such as serial numbers, manufacturer, model numbers and placement.
Possess the ability and willingness to assist the moving crews if needed.
May be required to set, offset, push, pull, lift, carry and move computer equipment, furniture, miscellaneous equipment and boxes as required.
Ensure a professional manner and appearance in provided Corotech uniform.
Interact with customers to report any technical issues and matters in a professional manner.
Provide helpdesk-level workstation troubleshooting support.
Perform the Technical I level key responsibilities.
Install basic customer requested software, application and system.
Assist in the support of the customer's server room or lab room if assigned.
Provide advanced workstation trouble shooting skills.
Knowledge of network cable tracing and connect and reconnect IT inventories.
Quickly respond to any of technical requests from customers.
Escalate any technical issues to Technician III or Corotech Manager if needed.
All other duties as assigned based on business needs.
Basic Qualifications
High School Diploma or college degree or equivalent combination of experience and training.
1 year Tech Support experience
Computer hardware, cables, connections and basic software experience
Other Requirements
Willing to work weekends and overtime as needed is preferred
Excellent verbal and written communication skills
Ability to prioritize and re-prioritize as situations and needs change throughout the workday
Excellent follow-through and attention to detail
Excellent teamwork and interpersonal skills
Ability to demonstrate initiative and to work with minimum supervision
Ability to do electronics troubleshooting, analyzing information, provide solution and good judgment in making decisions
Exceptional client/customer service skills, equipment maintenance, ability to report work related issues to management, must maintain confidentiality, quality focus, results driven, supply management, ability to multitask, attention to detail and good oral and written communication skills
Good communication skill, ability to provide guidance and instructions to team members, ability to explain the solutions to customers
Familiar with the office & installation move process and understand the move labeling and directional signage is preferred
Good understanding of server equipment.
Pay & Benefits Pay depending on experience ranges from Min: $20.50 - $21.50/hour DOE Retirement savings plan with company match
Paid Sick Leave
Employee Referral Program
Safety Reward Program
Continuous learning and career development training.
Health insurance, Dental insurance, Vision insurance and Voluntary Supplemental Insurance eligibility is evaluated regularly. Eligibility is based on hours worked. Employee must maintain a consistent average work schedule of 30+ hours per week.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Depending on the assignment, employee may require ordinary ambulatory skills sufficient to visit other locations, or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of computer equipment, tools of 10-50 pounds. Employee requires to have good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Additional Information
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Klinger is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Corovan, San Jose , Tech II, Other , San Jose, California

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