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Global Security Operations Center Officer

Company: Securitas USA
Location: San Jose
Posted on: November 23, 2022

Job Description:

ESSSENTIAL FUNCTIONS:1. Monitoring Access Control & Camera Systems 2. Address Access Control Alarms via Access Control Systems & Cameras 3. Dispatch Physical Security Officer(s) 4. Make email and/or telephone notifications as described in GSOC Protocols 5. Modify Access Control badges per approved requests 6. Address mission critical equipment alarms as described in GSOC Protocols 7. Make notification and requests concerning facility life preservation systems 8. Identify and Log Access Control malfunctions 9. Coordinating Emergencies:10. Coordinate Emergency incidents with Physical Security Officers 11. Understand and execute Emergency GSOC Protocols 12. Coordinate & communicate with First Responders 13. Participate in regular training and scenario-based security drills14. Reporting & Communications:15. Compile daily GSOC activities into daily shift reports 16. Accurately ensure detailed shift pass-downs are issued and followed 17. Compile monthly, quarterly, and annual GSOC statistical data 18. Author Incident Reports as described in GSOC Protocols 19. Complete security equipment and provide Access Control & Camera audit & testing forms 20. Ensure GSOC Supervisor is aware of all global security operations 21. Answer telephone calls and provide security services coordination 22. Use radio to dispatch and track Security Officer / Security Receptionist calls for requests23. General Service24. Complete general employee Service Requests 25. Complete requests for Facilities Service 26. Be aware of all global events and their schedules 27. Be aware and ready to provide special requests for events and employees 28. Understand and execute general service GSOC Protocols 29. Perform GSOC related projects and tasks as requested by the GSOC Supervisor and/or Corporate Security Manager 30. Maintain a clean and orderly GSOC facility 31. Comply with LinkedIn's company policies -- The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. - All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. - Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. - In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. - All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives. MINIMUM QUALIFICATIONS AT ENTRY: Additional qualifications may be specified and receive preference, depending upon the nature of the position. MINIMUM HIRING STANDARDS:- Must be at least 18 years of age. - Must have a reliable means of communication. - Must have a reliable means of transportation. - Must have the legal right to work in Ireland. - Must have the ability to speak, read, and write English. - Must have a High School Diploma or equivalent. - Must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation. EDUCATION/EXPERIENCE:- Proficient in Word, Excel, Gmail, and other Google products such as Google Docs - Prior GSOC experience recommended - Experience working in a fast-paced environment with the ability to change gears quickly - Ability to communicate professionally and effectively via telephone and email - Ability to interact with all levels of employees and visitors - Highly organized and able to manage time wisely - Must have a sense of urgency and follow through - Ability to develop and maintain professional working relationships with co-workers and peers - Must pass drug and criminal background check provided by supplier CERTIFICATES, LICENSES, REGISTRATION:--- California Security Guard license. - Training Certification and CPR/AED/First Aid Training Certification preferred. COMPETENCIES (as demonstrated through experience, training, and/or testing):--- Strong understanding of instructional design principles, learning and development strategies, and methods of delivery for training programs at all organizational levels. - Ability to present training material and facilitate training programs and sessions articulately, confidently, and with ease. - Effective organizational skills and extremely high attention to detail. - Effective time management in order to deliver projects on-time and that meet expectations. - Ability to receive direct or indirect instruction in written, oral, diagrammatic, or schedule form; act upon such instruction and partner with stakeholders for clarification when needed. - Competent writer; exhibits knowledge of spelling, grammar, and punctuation. - Experience working in a fast-paced, detail-oriented workplace where judgment and professionalism were necessities. - Capably work under pressure while maintaining a professional image and approach with both internal and external customers. - Ability to create and revise documentation with a variety of stakeholders. - Ability to quickly learn and utilize new technologies as required and demonstrated ability to quickly learn unfamiliar areas of business. - Ability to interact effectively at all levels and across diverse cultures. - Strong understanding of adult learning principles and suitable training techniques. - Ability to manage the work of others and lead a team using project management skills and strategies. - Strong ability to adapt personal style and working approach to audience as needed. - Basic understanding of security services and operations. WORKING CONDITIONS (Physical/Mental Demands): With or without reasonable accommodation, a candidate must have the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include: --- Close vision, distance vision, and ability to adjust focus. - May be required to use a vehicle for the performance of duties. - May be required to work in an active construction environment. - Required ability to adjust schedule and working hours regularly when necessary to meet operational needs. - Required ability to handle multiple tasks concurrently. - Ability to maintain composure when dealing with authorities, executives, clients, staff and the public; occasionally under conditions of urgency and in pressure situations. - Required ability to handle multiple tasks concurrently. - Handling and being exposed to sensitive and confidential information. - Keyboarding, basic computer usage and operating controls. - Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing multiple floors of stairs; walking up inclines and on uneven terrain. - Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling. - Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds. - Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others. EOE/M/F/Vet/Disabilities #AF-PSIL #LI-Securitas Please apply using Chrome, Safari, or Firefox.

Keywords: Securitas USA, San Jose , Global Security Operations Center Officer, Other , San Jose, California

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