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Pharmacy Care Coordinator

Company: UnitedHealth Group
Location: San Jose
Posted on: September 24, 2022

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing -your life's best work.(sm) - Optum Specialty Select Support Pharmacy Care Coordinator is a senior level position which is a hybrid of three critical components: Client Service Management, Pharmacy Operations, and Patient Care. Select Support takes a hands-on approach to patient care that makes a meaningful imprint on the health and quality of life of each patient by providing white-glove service to our patients and clients. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities:

  • Build relationships with clients and sales team members and serves as the primary point of contact for overall and day-to-day service delivery for one or more accounts.
  • Research pharmacy claims and member inquiries.
  • Provide operational and administrative support to clients to help ensure superior account management with focus on client retention/satisfaction.
  • Ability to prioritize workload and meet internal and client deliverable timelines.
  • Actively participate on client calls, interdepartmental calls, and team meetings, as applicable.
  • Oversee and operationally process all patient prescriptions from the designated client including benefits investigation, prior authorization completion, and prescription delivery scheduling.
  • Collaborate with other departments outside of Select to meet all prescription processing oversight requirements when needed.
  • Collaborate within Select to facilitate group coverage of team member clients when needed.
  • Act as outward-facing, dedicated resource for assigned accounts, typically with direct client contact and large or complex accounts.
  • Represent client internally and coordinates with Select management and Optum Sales team to implement client systems, honor provider communication preferences, and address ongoing service needs.
  • Follow all policies and procedures related to job responsibilities and participating in the training of departmental policies and procedures, documentation, and tools for client management, as appropriate.
  • Respond to client inquiries (via mailbox or task system) and assure all inquiries are directed and responded to within service level guarantees.
  • Escalate client concerns when appropriate in a clear and effective manner. What are the reasons to consider working for UnitedHealth Group? - - Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. -Some of our offerings include:
    • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
    • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
    • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
    • 401(k) Savings Plan, Employee Stock Purchase Plan
    • Education Reimbursement
    • Employee Discounts
    • Employee Assistance Program
    • Employee Referral Bonus Program
    • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
    • More information can be downloaded at: - You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. - Required Qualifications:
      • High School Diploma/GED
      • 1+ year customer service experience
      • Full-time, Open availability 7am-7pm CST
      • Intermediate proficiency with -Microsoft Excel, Microsoft Word, Microsoft PowerPoint, and e-mail communication Preferred Qualifications:
        • Experience in pharmacy or healthcare
        • Previous specialty pharmacy experience
        • Prior leadership or management experience
        • Ability to obtain a Pharmacy Technician license, if required by state law
        • National Pharmacy technician Certification (PTCB) current and in good standing Soft Skills:
          • Strong computer skills with the ability to work in multiple processing systems throughout the day
          • Superior customer service skills
          • Strong verbal and written communication skills; ability to speak and write clearly and concisely to individuals or groups
          • Strong organizational skills
          • Ability to manage multiple concurrent tasks and prioritize to meet client expectations To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment Careers with Optum. -Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do -your life's best work.(sm) *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Colorado, Connecticut or Nevada Residents Only: -The salary range for Colorado residents is $16.00 to $26.88. The salary range for Connecticut / Nevada residents is $16.83 to $29.66. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives - Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: -#Green, #RPO, wfh, wah, remote, nationwide, Hiring Immediately, -healthcare, Pharmacy Care Coordinator

Keywords: UnitedHealth Group, San Jose , Pharmacy Care Coordinator, Other , San Jose, California

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