Family Resource Coordinator
Company: Donor Network West
Location: San Jose
Posted on: September 22, 2022
Donor Network West's mission is to save and heal lives through
organ and tissue donation for transplantation and research.At Donor
Network West, we're looking for people who embody our core values:
passion, excellence, equity and inclusion, and relationships. We
welcome diverse perspectives and foster an environment of
collaboration and service.
GENERAL JOB FUNCTIONThe Family Resource Coordinator works with
donor hospital personnel, physicians, and the Donor Network West
team to facilitate a donation discussion and the organ and tissue
authorization process. The primary responsibility is to initiate
the donation discussion and request for organ and tissue donation
or notify the Notifying Party of donor designation. The Family
Resource Coordinate also immediately responds to donor referrals to
assess family needs as requested by the hospital, family and or
resource/transplant coordinator. He/she must utilize consistent
communication and empathy for both the donor family and potential
transplant recipients. The individual must be compassionate,
conscientious, and ethical, and must possess strong interpersonal
skills which will allow her/him to deal effectively with conflict
resolution, donor families in grief/crisis, individuals or groups
and a variety of medical professionals. This position requires
strong conflict management skills as well as written and verbal
communication skill; and an ability to work productively both
independently, and as a team participant with accountability to all
other team members for meeting agreed upon objectives.JOB DUTIES
- Works with Donor Network West staff and hospital staff to
ensure that the Authorizing Party is identified per Uniform
Anatomical Gift Act guidelines.
- Determine family dynamics and assess the family's understanding
of the patient's prognosis, when appropriate initiate the donation
- Initiates the donation discussion and authorization process for
potential organ and tissue donor families prior to, during and
after death declaration. Provides families with the detailed
information required to give legal informed authorization for
- Responds on site independently and/or in conjunction with
assigned staff to all appropriate hospital referrals within
designated time outlined per policy and procedure. Initiates
frequent huddles with hospital and Donor Network West staff to
ensure that the Authorizing Party/Notifying Party is presented the
opportunity for donation or donor designation notification in the
most appropriate time frame and manner. Access donor registries to
determine prior authorization for donation.
- Communicates with the attending physician and other members of
the healthcare team to establish rapport and ensure a collaborative
planned approach for the donation discussion and authorization
process. Will communicate directly with donor families, hospital
personnel, physicians and DNW staff.
- Obtains authorization for donation per UAGA and verifies
appropriate medical and legal documentation necessary for organ
recovery consistent with DNW policy and procedure.
- Completes the Uniform Donor Risk Assessment Interview (UDRAI)
with appropriate historian per DNW policy and procedure and obtains
follow-up information if required.
- Visually assesses donors, interpret charts, document
information and communicate findings.
- Collaborates with hospital and medical staff to provide
potential donor families with accurate and timely information
regarding the patient's current clinical course. Maintains
communication with hospital staff and attending physician regarding
the potential donor family's understanding of the prognosis and
acts as a family advocate to the health care team as
- Provides education and relevant materials to hospital staff on
the authorization and family process as well as the benefits of
organ and tissue donation and services provided by Donor Network
West to grieving families.
- Provides excellent customer service to internal and external
- Collaborates with hospital staff to provide bereavement support
- Collaborates with hospital staff to obtain administrative
authorization when appropriate.
- Provides education to hospital staff regarding authorization,
family care process and donation process.
- Responsibilities may be affected by increased donor activity.
Performs other duties as assigned.QUALIFICATIONS
- Possess knowledge of medical and legal principles of
authorization, donor evaluation, and management.
- Has ability to communicate and present information effectively
and concisely within a team environment. Has ability to work
productively both independently, and as a team participant with
accountability to all other team members.
- Proactive team player who must uphold the core values of the
organization which include passion, integrity, and team work.
- Has strong conflict management skills as well as excellent
written and verbal communication skills.
- Multi-lingual skills are beneficial. The most common languages
spoken are Spanish, Mandarin, Cantonese, and Vietnamese.
- Compassionate, conscientious, and ethical, and must possess
strong interpersonal skills which will allow her/him to deal
effectively with conflict resolution, donor families in crisis,
individuals or groups and a variety of medical professionals.
- Able to work productively both independently, and as a team
participant with accountability to all other team members for
meeting agreed upon objectives.
- Maintain strong organizational skills that will allow him/her
to assess changing environments establish appropriate priorities,
handle highly stressful situations in a calm, mature manner, using
sufficient judgment and discretion at all times.
- This individual must also provide accurate assessments of job
performance and recommend changes in policies, procedures,
strategies and action plans.
- Thrives in a fast-paced dynamic environment and adjusts to new
priorities as required.EDUCATION AND EXPERIENCE
- A degree in biologic sciences or social sciences or an
equivalent degree/diploma/certification as a Counselor or allied
health field or one year equivalent OPO experience.
- At least two years' of experience in working with families,
counseling, bereavement and/or crisis intervention preferred.Salary
data provided by third party sites do not accurately reflect our
Keywords: Donor Network West, San Jose , Family Resource Coordinator, Other , San Jose, California
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