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Senior UX Researcher - Telecommute

Company: UnitedHealth Group
Location: San Jose
Posted on: August 8, 2022

Job Description:

Optum is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm) -

We are looking for a curious and passionate researcher to join our research & design team at OptumRx. Our team crafts thoughtful, empathetic pharmaceutical experiences that aim to make people's lives easier by simplifying and supporting the prescription drug experience. We're a close-knit, friendly, and collaborative group, guided by a highly iterative, user-centered design process.

UX research is at the forefront of how we create digital products that help our members get the experience outcomes they deserve. We strive to understand our members' needs, goals, and emotions so that we can gather crucial insights to inform product strategy and design. The team is highly collaborative in its approach to solving complex user problems and research is key in our efforts to "put the member first" every day. -

As a Senior UX Researcher, you will build strong relationships with design, product management, analytics, and marketing as you plan, conduct, and interpret primary and secondary research to inform the direction of our pharmaceutical products, services, and experiences. -

This is a completely remote position that can be done from anywhere in the continental US and operates within Central Standard time zone for working hours. -

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. -

Primary Responsibilities:

  • Work closely with a cross-functional team of designers, content strategists, accessibility, product managers, analytics, and marketing to evaluate user experiences and identify research opportunities
  • Advocate for a user-centered, evidence-based approach to product development by socializing findings in interesting and engaging ways
  • Own all aspects of user research (i.e., study design, recruiting, moderation, analysis, reporting, communication, project tracking), making autonomous decisions to determine project timelines and appropriate methodology(ies) that address research objectives and accommodate project constraints
  • Utilize both qualitative and quantitative methodologies, taking a mixed-methods approach where needed
  • Deliver clear and compelling insights, frameworks, visualizations, videos, and presentations to build empathy for our members and help drive evidence-based product, design, and tech decisions
  • Partner with other UX researchers in the development / improvement of our research practice and operations

    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
    Required Qualifications:

    • 3+ years of relevant hands-on experience as a UX researcher with 1+ year(s) of experience leading your own UX research projects
    • Experience conducting / leading all phases of UX research (study design, recruiting, execution, data analysis, identifying customer insights & recommendations) with various research methodologies, at various points in the product development life cycle
    • Experience with qualitative and quantitative research methodologies, as well as knowledge of both generative and evaluative research methods
    • Experience using one or more research platforms (e.g., UserZoom, User Testing, MUIQ, Feedback Loop, dScout, Qualtrics, etc.)
    • Have a portfolio (OR) ability to walk us through recent project work to demonstrate your experience and the thought process behind your work

      Preferred Qualifications:

      • Advanced degree in Human-Computer Interaction,---Human Factors, Psychology, Sociology, Anthropology, or other related discipline.
      • Experience working in healthcare
      • Experience using a mixed methods approach to research and/or triangulating data from multiple sources
      • Experience with quantitative research methodologies and utilizing one or more programming languages used for data manipulation and statistical analysis (e.g., R, SAS, Python, etc.)

        Skills / Competencies:

        • Solid communication & presentation skills: Ability to listen, articulate thoughts and ideas, educate and advocate for UX research, and the ability to present and adjust research finding share-outs to different audiences
        • Collaboration skills: Interest and ability to partner with team members to ensure research is serving the needs of the team and the business, coupled with the ability to set boundaries when needed to ensure research integrity is maintained
        • Mentoring: Educate the team on research opportunities and best practices at various stages of the product development lifecycle; Teach / share competencies with other researchers on the team
        • Open to growth & development: Interest and openness to feedback and development opportunities

          To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

          Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you'll fill far more than prescriptions. As a member of one of our pharmacy teams, you're empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)

          Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $82,100 to $146,900. The salary range for Connecticut / Nevada residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

          *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

          Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

          UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, San Jose , Senior UX Researcher - Telecommute, Other , San Jose, California

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