On Demand Guest Advocate
Company: Target
Location: San Jose
Posted on: August 8, 2022
Job Description:
Location: 1811 Hillsdale Ave, San Jose, California, United
States, 95124-3027ALL ABOUT TARGETAs a Fortune 50 company with more
than 350,000 team members worldwide, Target is an iconic brand and
one of America's leading retailers.Working at Target means the
opportunity to help all families discover the joy of everyday life.
Caring for our communities is woven into who we are, and we invest
in the places we collectively live, work and play. We prioritize
relationships, fuel and develop talent by creating growth
opportunities, and succeed as one Target team. At our core, our
purpose is ingrained in who we are, what we value, and how we work.
It's how we care, grow, and win together.ALL ABOUT SERVICE &
ENGAGEMENT Advocates of guest experience who welcome, thank, and
exceed guest service expectations by focusing on guest interaction
and recovery. Advocates of both physical and digital services and
solutions who are knowledgeable about capabilities and features
that drive adoption, usage and ultimately guest loyalty. Empowered
to make shopping effortless and seamless for guests at the
checklanes, guest services, gift registry, pick-up and drive up.At
Target, we believe in our team members having meaningful
experiences that help them build and develop skills for a career.
The role of a Guest Advocate can provide you with the:
- Ability to communicate and interact with guests to build an
inclusive guest experience
- Ability to blend problem solving and decision making to
positively impact the guest experience and resolve guest concerns
-
- Ability to adapt to different guest interactions and
situations
- Experience promoting and selling various benefits, offerings
and servicesAs a Guest Advocate, no two days are ever the same, but
a typical day will most likely include the following
responsibilities:
- Create a welcoming experience by authentically greeting all
guests
- Observe to quickly understand whether a guest needs assistance
or wants to interact. Follow body language and verbal clues to
tailor your approach
- Engage with guests in a genuine way, which includes asking
questions to better understand their specific needs
- Scan and bag all guest items efficiently, neatly and in
compliance with food safety standards and company best
practices
- Work efficiently to minimize guest wait time while maintaining
guest service and accuracy
- Be knowledgeable about the tools, products, and services
available in the total store, and specific to your area, to solve
issues for the guest and improve their experience
- Make the guest aware of current and upcoming brand launches,
store activities and events
- Speak to the benefits of the Target RedCard with every guest
and assist them through the application process
- Understand and show guests how to use Wallet and the other
features and offerings within the Target App
- Be familiar with all fulfillment services, and know how to
direct the guest to enroll, activate and use them
- Attempt every return and follow register prompts, be empowered
to make it right for the guest while following Targets policies and
procedures
- Make it right for the guest by de-escalating any negative
situations and recover the guest shopping experience while
following Target's policies and procedures
- Deliver easy and seamless service to all Order Pick Up, Drive
Up, and Registry guests
- Maintain a clean, clutter free work area (including gathering
abandoned items, baskets, and hangers)
- Stock supplies during store open hours while being available
for the guest
- Thank the guest in a genuine way and let them know we're happy
they chose to shop at Target
- Demonstrate a culture of ethical conduct, safety and
compliance
- Support guest services such order pick up (OPU) and Drive-up
(DU) and maintain a compliance culture while executing those
duties, such as compliance with federal, state, and local adult
beverage laws. -
- All other duties based on business needsWHAT WE ARE LOOKING
FORWe might be a great match if:
- Working in a fun and energetic environment makes you
excited---. We work efficiently and as a team to deliver for our
guests
- Providing service to our guests that makes them say I LOVE
TARGET! excites you---. That's why we love working at Target
- You enjoy interacting with people all day and making things
easy for others---. Interacting with guests, solving concerns and
making the guests day better is core of what we do
- You aren't looking for Monday thru Friday job where you are at
a computer all day--- We are busy all day (especially on the
weekends), making it easy for the guest to feel welcomed, inspired
and rewardedThe good news is that we have some amazing training
that will help teach you everything you need to know to be a Guest
Advocate. But, there are a few skills you should have from the
get-go:
- Communicating effectively, including using positive language
and attentive to guests needs
- Welcoming and helpful attitude toward guests and other team
members
- Attention to detail while multi-tasking
- Willing to educate guests and sell products and services
- Learn and adapt to evolving technology needs
- Work both independently and with a teamWe are an awesome place
to work and care about our teams, so we want to make sure we are
clear on a few more basics that we expect:
- Accurately handle cash register operations and cash
transactions
- Scan, handle and move merchandise efficiently and safely,
including frequently lifting or moving merchandise up to 15 pounds
and occasionally lifting or moving merchandise up to 40 pounds
-
- Flexible work schedule (e.g., nights, weekends and holidays)
and regular attendance necessary
- You can work as much or as little as you like as an on-demand
TM, however, we ask for your active engagement by picking up and
working shifts (via our myTime mobile App) as well as responding at
our attempts at contact. We will contact you throughout the year
(via your provided contact information) and confirm your ability
and interest in working shifts at Target. If we do not receive a
response your employment with Target will be administratively
terminated. You must work at least one shift within 6 months -or
you will be administratively terminated.Americans with Disabilities
Act (ADA)Target will provide reasonable accommodations (such as a
qualified sign language interpreter or other personal assistance)
with the application process upon your request as required to
comply with applicable laws. If you have a disability and require
assistance in this application process, please visit your nearest
Target store or Distribution Center or reach out to Guest Services
at 1-800-440-0680 for additional information.
Keywords: Target, San Jose , On Demand Guest Advocate, Other , San Jose, California
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