Market Outreach Support Specialist - Telecommute in Kansas City, KS
Company: UnitedHealth Group
Location: San Jose
Posted on: June 26, 2022
Job Description:
Landmark Health, part of the Optum and UnitedHealth Group family
of businesses, was created to transform how healthcare is delivered
to the most medically vulnerable members in our community. Our
medical group provides home-based medical care to chronically ill
patients, many of whom are ill-equipped to navigate our
overwhelming healthcare system. Objective The Outreach Support
Specialist will be responsible for creating daily reports from
HealtheNet health information exchange to support the Outreach team
in follow up and outreach of non-engaged patients. - S/he will also
create call lists to support the Outreach Supervisor and serve as
backup to the Office Operations Manager in creating full census
reports as needed. - In addition, outbound and inbound calling to
schedule patients for in-home clinical visits with a Landmark
Health provider. S/he will be required to meet developing quality
and production metrics to provide the highest level of customer
service on each interaction. S/he will be responsible for learning
the outreach model and adapting it to constantly changing patient
interactions to meet business and patient needs. The ideal
candidate must be goal oriented and willing to adjust to a fast
paced and evolving environment. If you are located in Kansas City,
KS, you will have the flexibility to telecommute* as you take on
some tough challenges. Primary Responsibilities:
- Create Daily Census Reports on Non-engaged patients using
health information exchange
- Develop weekly call lists for Outreach team
- Effectively communicate the advantages and value of the
Landmark program to the target population
- Develop a thorough understanding of the Landmark clinical
program
- Engage patients in the Landmark Health Program cohort
- Establish rapport with qualifying patients
- Maintain and ensure the confidentiality of all Protected Health
Information
- Adhere to HIPAA guidelines and regulations
- Proper call routing to resolve patient issues
- Consistently meet production and quality metrics
- Flexibility to work extended hours to accomplish business
goals
- Adhere to attendance requirements
- Other duties as assigned SUPERVISORY:
- This position reports to the Office Operations Manager with a
dotted line to the Supervisor of Outreach and Engagement You'll be
rewarded and recognized for your performance in an environment that
will challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in. Required Qualifications:
- High School Diploma or GED
- Typing speed: > 40 WPM
- Demonstrated excellent interpersonal, written, and oral
communication skills
- Proven ability to work in a collaborative atmosphere
- Demonstrated ability to meet production and quality goals
- Proven experience communicating with a senior population over
the phone
- Full COVID-19 vaccination is an essential requirement of this
role. Candidates located in states that mandate COVID-19 booster
doses must also comply with those state requirements. UnitedHealth
Group will adhere to all federal, state and local regulations as
well as all client requirements and will obtain necessary proof of
vaccination, and boosters when applicable, prior to employment to
ensure compliance Preferred Qualifications:
- Bachelor's in Healthcare Administration, Business
Administration, or related field
- 1+ years of experience in an outreach environment Physical
Demands:
- Regular requirement to sit; use hands to touch, handle or
feel
- Regular requirement to talk and listen
- Occasional requirement to stand; walk and reach with hands and
arms
- Occasional requirement to lift and/or move up to 10 pounds
- Vision abilities include close vision, peripheral vision, depth
perception and ability to adjust focus Work Environment:
- Work is generally in an office setting
- Noise level is usually moderate To protect the health and
safety of our workforce, patients and communities we serve,
UnitedHealth Group and its affiliate companies require all
employees to disclose COVID-19 vaccination status prior to
beginning employment. In addition, some roles and locations require
full COVID-19 vaccination, including boosters, as an essential job
function. UnitedHealth Group adheres to all federal, state and
local COVID-19 vaccination regulations as well as all client
COVID-19 vaccination requirements and will obtain the necessary
information from candidates prior to employment to ensure
compliance. Candidates must be able to perform all essential job
functions with or without reasonable accommodation. Failure to meet
the vaccination requirement may result in rescission of an
employment offer or termination of employment Careers with Optum.
-Here's the idea. We built an entire organization around one giant
objective; make health care work better for everyone. So when it
comes to how we use the world's large accumulation of
health-related information, or guide health and lifestyle choices
or manage pharmacy benefits for millions, our first goal is to leap
beyond the status quo and uncover new ways to serve. Optum, part of
the UnitedHealth Group family of businesses, brings together some
of the greatest minds and most advanced ideas on where health care
has to go in order to reach its fullest potential. For you, that
means working on high performance teams against sophisticated
challenges that matter. Optum, incredible ideas in one incredible
company and a singular opportunity to do -your life's best
work.(sm) *All Telecommuters will be required to adhere to
UnitedHealth Group's Telecommuter Policy. Diversity creates a
healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity/Affirmative Action employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any
other characteristic protected. UnitedHealth Group is a drug-free
workplace. Candidates are required to pass a drug test before
beginning employment.
Keywords: UnitedHealth Group, San Jose , Market Outreach Support Specialist - Telecommute in Kansas City, KS, Other , San Jose, California
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