Market Outreach Support Specialist - Telecommute in Kansas City, KS

Company: UnitedHealth Group
Location: San Jose
Posted on: June 26, 2022

Job Description:

Landmark Health, part of the Optum and UnitedHealth Group family of businesses, was created to transform how healthcare is delivered to the most medically vulnerable members in our community. Our medical group provides home-based medical care to chronically ill patients, many of whom are ill-equipped to navigate our overwhelming healthcare system. Objective The Outreach Support Specialist will be responsible for creating daily reports from HealtheNet health information exchange to support the Outreach team in follow up and outreach of non-engaged patients. - S/he will also create call lists to support the Outreach Supervisor and serve as backup to the Office Operations Manager in creating full census reports as needed. - In addition, outbound and inbound calling to schedule patients for in-home clinical visits with a Landmark Health provider. S/he will be required to meet developing quality and production metrics to provide the highest level of customer service on each interaction. S/he will be responsible for learning the outreach model and adapting it to constantly changing patient interactions to meet business and patient needs. The ideal candidate must be goal oriented and willing to adjust to a fast paced and evolving environment. If you are located in Kansas City, KS, you will have the flexibility to telecommute* as you take on some tough challenges. Primary Responsibilities:

• Create Daily Census Reports on Non-engaged patients using health information exchange
• Develop weekly call lists for Outreach team
• Effectively communicate the advantages and value of the Landmark program to the target population
• Develop a thorough understanding of the Landmark clinical program
• Engage patients in the Landmark Health Program cohort
• Establish rapport with qualifying patients
• Maintain and ensure the confidentiality of all Protected Health Information
• Adhere to HIPAA guidelines and regulations
• Proper call routing to resolve patient issues
• Consistently meet production and quality metrics
• Flexibility to work extended hours to accomplish business goals
• Adhere to attendance requirements
• Other duties as assigned SUPERVISORY:
  • This position reports to the Office Operations Manager with a dotted line to the Supervisor of Outreach and Engagement You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
    • High School Diploma or GED
    • Typing speed: > 40 WPM
    • Demonstrated excellent interpersonal, written, and oral communication skills
    • Proven ability to work in a collaborative atmosphere
    • Demonstrated ability to meet production and quality goals
    • Proven experience communicating with a senior population over the phone
    • Full COVID-19 vaccination is an essential requirement of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance Preferred Qualifications:
      • Bachelor's in Healthcare Administration, Business Administration, or related field
      • 1+ years of experience in an outreach environment Physical Demands:
        • Regular requirement to sit; use hands to touch, handle or feel
        • Regular requirement to talk and listen
        • Occasional requirement to stand; walk and reach with hands and arms
        • Occasional requirement to lift and/or move up to 10 pounds
        • Vision abilities include close vision, peripheral vision, depth perception and ability to adjust focus Work Environment:
          • Work is generally in an office setting
          • Noise level is usually moderate To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment Careers with Optum. -Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do -your life's best work.(sm) *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, San Jose , Market Outreach Support Specialist - Telecommute in Kansas City, KS, Other , San Jose, California