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Patient Care Representative

Company: Silicon Valley Medical Development
Location: San Jose
Posted on: June 25, 2022

Job Description:

Silicon Valley Medical Development is recruiting full-time Patient Care Representatives for our El Camino Health Primary Care and Multi-Specialty Care outpatient practices located in Santa Clara County. The Patient Care Representative (PCR) is the primary point of contact for the practice's patients. He/she contributes to the overall patient experience and satisfaction. Responsibilities include: answer telephone calls and relay messages, schedule appointments, verify patients' demographics and insurance information. Additionally, the PCR will review patients' medical records to assist with patient inquiries, requests for medication refills and coordinate Release of Record requests. Patient RegistrationRegisters patients and updates existing patient accounts in a courteous and professional mannerDetermines if patient has a co-payment or deposit; accepts and records receipt of payment; provides applicable waiver and obtains appropriate signatures; and, when appropriate, scans copy of patient's photo ID, insurance card and/or waiverHandles any system red flags as they are encounteredAssist patients with registering for MyCare health record systemCall ManagementThe following activities are performed when assigned to Call Management Handles incoming calls, makes appointments, sends task to providers and support staff as neededAssures all urgent calls are handled in a timely mannerCommunication and Front-Office ProceduresThe following activities are expected to be performed in a timely , courteous and professional manner in accordance with service level standards:Greet patients and others entering the department Schedules new or follow-up appointments Responds to requests from patients, family members, physicians and staff Electronic Medical Record (EMR) DocumentationManages EMR in-basket(s), work queues and schedule templates as assignedCashiering Reconciles cash sheet and cash drawer, completes daily and monthly deposit summariesAll other duties as assigned including department-specific functions and responsibilitiesContributes to the overall patient experience and satisfactionParticipates in performance improvement activitiesPerforms other duties as assignedAdheres to HR, safety, HIPAA and compliance policies, and attendance requirementsPerforms work in accordance with established schedules, policies and proceduresRequirementsHigh School Diploma or GED Minimum 2 years of experience as a Patient Care Representative or in a customer service/guest relations role preferredExperience working with an EMRAbility to accurately type a minimum of 40 WPMStrong verbal and written communications, and active listening skillsSolid patient/guest relations skills with the ability to communicate in a professional, courteous and efficient mannerExcellent interpersonal and telephone communications skills Legible handwritingBasic math skills necessary to collect payments and balance cash drawerExcellent attention to detailBasic computer skills to include keyboarding, mouse movement and data entry skills to enter information accurately into the EPIC EMRAbility to maintain composure during challenging interpersonal interactionsAbility to effectively organize and prioritize tasks in order to complete assignments within the time allotted to maintain standard workflowAbility to work effectively as a team member who is flexible, cooperative and willing to assist othersAssociates degree preferredEPIC EMR experience preferredBilingual skills preferred

Keywords: Silicon Valley Medical Development, San Jose , Patient Care Representative, Other , San Jose, California

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