Guest Operations Specialist - San Jose
Company: Blueground
Location: San Jose
Posted on: June 25, 2022
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Job Description:
At Blueground, our vision is to make people feel at home
wherever they choose to live. For us, that means ensuring our
guests have the peace of mind, flexibility & confidence they need
to explore life's latest adventure.We've grown a lot since our
founding in 2013, having raised more than $258m+ in funding, to
dateand that's just the beginning. We're now hosting guests in more
than 7,000 homes in 20+ cities around the world (and growing!),
with an aim to hit 50 cities by 2025.Our vision comes to life
through our ways of working. For our 600+ member team located
across 10 countries, we've created a culture of collaboration,
inclusiveness, and opportunity.We are driven by our core values. To
our team, Time is our most important resource. Excellence isn't
simply a standard, but an exciting way to look at life. We Care
deeply about our guests and colleagues. Our relationships are built
around Transparency, which builds trust and improves
communication.We're shaping the future of living, and we want you
to be part of that journey.We are looking for a Guest Operations
Specialist to join our fast growing San Jose team. The ideal
candidate should be a stickler for detail, proactive, skilled in
general maintenance tasks and thoughtful as to ensure that the
property is continuously in pristine condition for our guests. The
role is primarily responsible for assisting our Operations Team in
preparing new units, ensuring that existing units are perfect for
our guests, and handling any issues or emergencies that arise.
These issues include but are not limited to handling guest
lockouts, emergency relocations, as well as keeping Operations
Managers informed of potential repairs and actions being
taken.Please note that this role has a 5 days/week schedule, but
with 1 weekend day included (eg Tue-Sat) and is located in San
Jose.What you'll focus on: Work with our team of Operations
Managers to ensure our properties are fully-equipped and move-in
ready for our guests. "Be Blueground's "boots on the ground" to
help resolve issues impacting our guests such as handling guest
concerns, requests, maintenance matters/repairs and technology
issues (e.g., supervising handyman/locksmith/plumber, managing
deliveries, handling building maintenance/follow-up, resolving
WIFI/TV issues, etc.) Perform unit check-in & check-outs before and
after every guest stay to ensure each apartment meets business +
guest quality standards Carry out Blueground homes walkthroughs to
ensure all quality assurance criteria are met when it comes to post
maintenance/service requests, interiors/furnishing specifications,
and overall design and aesthetics Showcase your knack for
custom-centricity by being the main point of contact between our
guests and the Customer Experience team Balance workflow processes
with independent on-the-go work most of the time, and desk-based
tasks (e.g., email, slack, G-suite) the rest of the time What we're
looking for: Problem solver, with ability to work in a fast-paced
and "get the job done" culture Enthusiasm to own a part in driving
operational excellence Detail-oriented Confident user of technology
(email, slack, G suite) Access to a reliable vehicle & driver's
license for roles based in certain markets (e.g., SF/Bay Area,
Seattle, Los Angeles) with reimbursement for mileage A positive,
driven, upbeat and friendly personality Your benefits: Competitive
compensation & annual bonus Blueground Stock Option Plan Laptop
stipend & monthly mobile plan reimbursement Flexible PTO
Competitive Health insurance (Medical, Dental and Vision), along
with complimentary access to wellness perks like Health Advocate,
One Medical, Teladoc Virtual Health & mental health therapy through
Talkspace 401k retirement plan Paid maternity/parental leave
benefits for new parents Complimentary accommodation in Blueground
locations. Think summer in Greece and winter in Dubai! At
Blueground we are proud to have Diversity and Inclusion at the
centre of everything we do. We are committed to Equal Employment
Opportunity regardless of race, color, national origin, ethnicity,
gender, age, disability, sexual orientation, gender identity or
religion.For more information on Blueground, visit us at
www.theblueground.com. To keep up with Blueground news, follow us
on LinkedIn, Instagram and Tik Tok!
Keywords: Blueground, San Jose , Guest Operations Specialist - San Jose, Other , San Jose, California
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