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Head of IPM, GOS West Region

Company: Cushman & Wakefield
Location: San Jose
Posted on: May 16, 2022

Job Description:

Job Title Head of IPM, GOS West Region Job Description Summary The GOS IPM West Region Leader is responsible for developing, communicating and executing the strategic direction of Cushman & Wakefield's GOS IPM Service Line in the West Region. This position will focus on Transaction Management, Portfolio Strategy, Financial Analysis and Consulting. The GOS IPM West Region Leader will be a trusted advisor and partner with our Transaction Managers and Brokers to define and solution IPM delivery models for Fortune 500 clients. The IPM Region Leader sets the strategy for the GOS West Region IPM Platform, establishes the goals, and partners with Account Directors to deliver outstanding results within their areas of responsibility. Leader will be the subject matter expert for client account leaders across the GOS West Region. Job Description ESSENTIAL FUNCTIONS AND RESPONSIBILITIES - Responsible for supporting Enterprise Solutions teams and RFP responses; attend RFP presentations as needed - Support ES teams by determining correct delivery model, pricing, and identifications of resources to staff accounts - Co-develop standard and custom marketing and RFP collateral with IPM Enterprise Sales Leads - Support Enterprise Solutions teams during contract renewals and transformations - Spearhead and champion IPM initiatives that drive innovation and efficiency to service professionals and clients: o Develop standard benchmarking, tools, and processes across GOS accounts o Engage with Marketing and Research to prepare and publish internal and client facing trend reports. o Success of this role will include strong internal stakeholder and external client performance ratings - Participate in the development of the delivery model, contracts and risk management structure - Collaborate with industry groups and companies to identify new means, methods, materials and other industry innovations to promote to our clients and teams - Financial responsibilities include: o Partner with Finance team to develop and maintain GOS East Region IPM P&L management, profitability and overall financial performance for the region and by account; monitor and track revenue trends o Ensure quantitative and qualitative analytics and evidenced-based decision making o Support account budgeting process - Spearhead and direct the ongoing support and transformation of existing and new GOS accounts, including: o Prioritize and implement business health check reviews to identify existing and new opportunities for enhancing service solutions and capabilities o Provide contract management to meet superior delivery of all contract deliverables o Develop an ongoing IPM training program to promote and train account teams on best practices, new technologies, industry trends, etc. - Actively manage and develop IPM account talent within the GOS East Region, in partnership with HR, including promotion of diversity, equity & inclusion, performance reviews, succession planning, etc. KEY COMPETENCIES 1. Leadership 2. Customer Relationship Management 3. Technical Skills 4. Organization Design & Management Skills 5. Communication (oral and written) 6. Matrix Organization / Business Partner Skills 7. Presentation Skills 8. Business Acumen IMPORTANT EDUCATION - Bachelor's degree required - Master's degree or MBA preferred IMPORTANT EXPERIENCE - Minimum of 10 years at management level or other similar capacity; preferred 15+ years - Demonstrated leadership and management skills - Ability to make effective and persuasive presentations on complex topics to employees, clients, and senior management - Demonstrated experience and expertise in large matrix organizations building effective relationship across and throughout verticals - Experience in the management of IPM services - Experience in directly solutioning and selling IPM both as a stand-alone service, and as part of an integrated real estate solution - Possess extensive understanding of real estate outsourcing models - In-depth understanding of the business impact of technical contributions ADDITIONAL ELIGIBILITY QUALIFICATIONS - Possess technical domain knowledge of IPM - Skilled in financial analysis and knowledge of financial concepts - Ability to comprehend, analyze and interpret complex business documents - Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint) - Expected travel: 25-50% WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones and printers. May be required to travel outside between client sites in varying weather conditions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 50% of the time; and extend hands and arms in any direction. OTHER DUTIES This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location. Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

Keywords: Cushman & Wakefield, San Jose , Head of IPM, GOS West Region, Other , San Jose, California

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