Service Coordinator

Company: Capitol KIA
Location: San Jose
Posted on: May 15, 2022

Job Description:

Job Description Cashier/Receptionist Are you looking for an exciting career with the largest Kia dealership in the Bay Area? DGDG---s vision for success is driven by our unique culture and cutting-edge technology. To make our vision real, we look for talented customer service professionals who think differently and strive to provide 100% guest satisfaction. We provide top-notch training to ensure your success. There---s a reason why for the fifth straight year, we---ve earned the distinction of being Northern California---s 1 volume Kia dealership. As a Cashier/Receptionist , you will foster and strengthen relationships with existing guests by providing a high level of customer service and work closely with team members in the Service, Parts and Sales Departments ensuring continuity in daily operations. Responsibilities Answer guest calls and establish follow-up with service appointments Service appointment scheduling utilizing X-Time software Follow-up with appointment no-shows Contacting guests who are overdue for service Scheduling guests for Smog, VIN Verifications and Weight Certificates Cashiering Service and Parts guests including taking credit cards and cash payments Balancing transactions at the end of each day including the cash drawer Closing completed work orders Coordinate rental/loaner vehicles with guests using General Motors software Assisting with Extended Warranty submissions Scanning and filing documents Keeping a working inventory of office supplies for Service, Parts, Sales and Finance Departments Participate in team and process development sessions --- keeping positive relationships with teammates, service teams and dealership management Qualifications At least one previous role based in customer service experience Excellent teammate with a collaborative attitude and eagerness to improve Prompt and courteous demeanor Positive and hardworking personality Strong computer skills Valid driver---s license and clean driving record We set you up for success: We have an in-house training team and career paths for all positions with opportunities for growth and advancement. DGDG offers a 90-day sales training plan, with one-on-one support. Additional incentives to our volume-based pay plan for the first 3 months while you get up to speed in your new role. Industry-leading Benefits: Medical, Dental, and Vision 401K with company match Flexible Spending Accounts Employee Assistance Program Employee Vehicle Purchase Program More about DGDG: The Del Grande Dealer Group (DGDG) is the largest family-owned automotive group in the Bay Area. Our team is over 1,000 strong and growing. We---ve been named a Bay Area News Group Top Workplace for 11 consecutive years (not to mention being named a Top Workplace USA in 2020). Our enthusiastic and courteous team, award-winning culture, combined with our cutting-edge technology, provide guests with a one-of-a-kind, ---best-in-class" dealership experience. DGDG's 4 core values of Integrity, Caring, Performance, and Efficiency have stood at the cornerstone of our success. Our shared passion for training, teaching, recognition, reward, and promotion produce results that set us apart. ---Be happy--- is much more than a slogan. It---s a way of doing business. We pride ourselves on making our guests and our team members exceedingly happy. And we---d be happy if you joined us

Keywords: Capitol KIA, San Jose , Service Coordinator, Other , San Jose, California