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Project Coordinator

Company: Franklin Energy
Location: San Jose
Posted on: May 14, 2022

Job Description:

Position SummaryWe provide our utility clients with a wide range of energy-saving and renewable energy solutions. From individual utility customers and construction contractors, to utilities, municipalities, and government bodies, our clients have come to depend on our customized energy efficiency programs to help them to meet their energy saving goals.This position directly reports to and supports the Program Manager. - The roles is responsible for ensuring - that program information is accurate and files and reporting are maintained and continuously reviewed. This position is additionally responsible for managing customer application processing - and assisting customers and clients.Essential Duties and ResponsibilitiesThis list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

  • Review project applications and documentation to ensure completeness and adherence to program rules and requirements. - Communicate incentive changes and disqualifications to customers and Trade Allies.
  • Follow up with customers or contractors to obtain information for incomplete applications
  • Coordinate with field staff to ensure proper organization of files, paperwork, and data entry as well as communication to the business contacts
  • Maintain, update, and add entries to the program databases accurately. This may require contacting clients and contractors.
  • Establish proper organization and maintain a proper project file system
  • Help maintain and update additional program spreadsheets relating to project tracking and scheduling of work
  • Assist customers with understanding how to participate in programs, how to get project incentives, and coordinating paperwork and applications
  • Provide assistance with customer service, scheduling and other issues as needed
  • Answer the telephone and assist with mailing materials when neededPosition RequirementsEducation and Experience
    • High School diploma or equivalent required
    • 1 -3 years of previous office experienceRequired Skills, Knowledge and Abilities
      • Strong customer service and communication skills
      • Must be able to handle a wide work variety and work in a fast-paced environment
      • Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload
      • Ability to identify and resolve project application issues with customers and contractors
      • Proficient in Microsoft Office, specifically Word, Excel and Outlook
      • Strong data entry skills in entering information in tracking systems/databases
      • Ability to communicate effectively, both verbally and in writing with customers, clients and employees
      • Ability to analyze and interpret data and solve practical problems
      • Committed to diversity and inclusion
      • Reliable transportationLicenses & Certifications
        • Valid driver's licenseTravel Requirements
          • Willingness to travel up to 5% -Physical Demands and Work Environment
            • Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls
            • Ability to lift up to 10 pounds
            • Noise Level is typically moderate
            • Employee could be exposed to fumes and/or airborne particles and risk of potential shockNote: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.An Equal Opportunity Employer

Keywords: Franklin Energy, San Jose , Project Coordinator, Other , San Jose, California

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