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Hardware Support Specialist - Remote - 22-00196

Company: Infinity Consulting Solutions
Location: San Jose
Posted on: January 16, 2022

Job Description:

Job Description

HARDWARE SUPPORT SPECIALIST

REMOTE IN THE U.S.

The Position

ICS is hiring Hardware Support Specialists to deliver great service to customers using their B2B software solutions; coupled with complementary hardware. The ideal candidate will have experience with Red Hat Linux, Networking Routers, NAS's, and other technical troubleshooting. We are looking for team players who can embrace the customer service philosophy to ensure they continue to provide unparalleled customer service!

What You'll Do

  • Provide inbound phone support for hardware/software support issues from external customers
  • Troubleshoot technical server, system, networking, desktop, and application issues and recommend or perform actions to correct problems via phone calls and email
  • Record data from conversations or emails in a ticketing system
  • Ensure NAS devices are working correctly on a daily basis
  • On a rotating basis, technicians are required to provide after-hours support, this includes weekends. When assigned to after-hours support technicians are responsible for correcting technical issues through phone calls and email. WHAT YOU'LL NEED:
    • Experience within a Technical Support role in a call center environment to support external customers
    • Associate's Degree preferred or equivalent combination of education and relevant experience of at least two years with technical support.
    • Superior Customer Service Skills
    • 2+ year of experience with any of the following: Red Hat Linux, Networking Routers, NAS's
    • Must be able to lift at a minimum of 50lbs.
    • Knowledge of these things is a plus: Sonicwalls, AWS, Red Hat Linux, Synology's NAS, Laser & Impact Printers
    • Experience within Automotive or Dealership Management Software (DMS) is a plus!.

Keywords: Infinity Consulting Solutions, San Jose , Hardware Support Specialist - Remote - 22-00196, Other , San Jose, California

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