Guest Experience Specialist - Entry
Company: Petco Animal Supplies, Inc.
Location: San Jose
Posted on: January 16, 2022
C ome work at a place where innovation and teamwork come
together to support the most exciting missions in the world! What
- Provide optimal guest experience services.
- Assist guests in the proper selection of merchandise in
accordance with their identified needs.
- Demonstrate a high level of interest in the welfare, health, and
proper handling of all animals.
- Perform cashiering duties.
- Perform related duties in support of the store attaining its
assigned sales goal.
- Ensure merchandise is properly stocked and priced.
- Adhere to established operational guidelines and store policies
- Evaluate guest inquiries and as needed refers to Guest Experience
Leader and/or Leader on Duty.
The incumbent must be able to consistently perform all the
following duties and responsibilities with or without a reasonable
- Ensures the health and well-being of live animals by providing
the correct care in accordance with the established Petco
standards, policies and procedures including the completion of the
hourly animal health check and wellness cards.
- Interacts professionally and effectively through verbal and
written communication with all professional contacts with an
emphasis on company interests.
- Provides prompt and courteous service to all Petco guests by
determining their needs and sharing product knowledge to suggest
the appropriate merchandise, and by effectively employing
suggestive selling techniques to increase individual sales.
- Demonstrates knowledge in nutrition, Pals Rewards membership
sign-up, Welcome to the Family and effective suggestive selling
techniques to increase sales.
- Ensures an exceptional guest experience for all Omni-channel
initiatives, to include but not limited to Instacart, Extended
Aisle and Repeat Delivery.
- Performs all aspects of point-of-sale service, e.g. cash sales,
credit and check sales, returns and exchanges. Performs the daily
balance of cash drawer as necessary.
- Assists in stocking and facing merchandise according to
- Completes cash register transactions as well as guest carry-out
service consisting of merchandise weighing up to but not exceeding
50 pounds per trip.
- Adheres to loss prevention policies.
- Assists in the loading, unloading and stocking of merchandise
according to established procedures, in order to ensure that the
store is well stocked and that inventory counts are accurate.
- Ensures that store animals, birds, reptiles and fish receive the
highest quality care, maintained in habits that are clean, safe,
and secure, and that all reasonable and required steps are taken to
maintain their good health.
- Alerts store leaders immediately if any animal, reptile, bird or
fish is in need of medical attention or other special care.
- Performs routine housekeeping tasks as required to maintain the
professional image and appearance of the store, to include
sweeping/mopping the floors, dusting, washing the windows, facing
the merchandise on the shelves, restroom maintenance, etc.
- Assists store leadership in the opening/closing of the store as
needed, to include the accurate completion of required
- Participates in the completion of quarterly and annual physical
- Adheres to and promotes established safety procedures and
maintenance of clean, safe and healthy environment for store
partners, guests and animals.
- Performs special projects as assigned.
The majority of job duties are conducted indoors, although
merchandise receiving, merchandise carry-outs, or stock balancing
will require leaving the store briefly. This position requires
bending, kneeling, moving merchandise and standing for long periods
of time. Must be able to lift 50 lbs and pull 2000 lbs utilizing
material handling equipment. Improper use of safety equipment
and/or not following proper lifting techniques may pose of risk of
injury to customers, pets, and store personnel. Follow all safety
precautions and procedures. Petco Animal Supplies, Inc. is an Equal
Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, age, protected veteran status, or any other
Keywords: Petco Animal Supplies, Inc., San Jose , Guest Experience Specialist - Entry, Other , San Jose, California
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