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Customer Master Administrator - Remote

Company: Quadient
Location: San Jose
Posted on: January 16, 2022

Job Description:

About The Role

The Customer Master Administrator provides customer data set-up and maintenance support services to the Order Quality and Order Management Teams. The Administrator will achieve and maintain proficiency in data standards in the Sales force, Oracle and OLM systems, and will serve as a resource for customer data integration initiatives. Attention to detail and maintaining addressing standards are essential for this position.

In This Role You Will

  • Process all new customer account setups and maintenance in support of Neopost and Hasler equipment orders with a high level of accuracy within a timely fashion in accordance with departmental guidelines.
  • Research returned invoices due to invalid address information, update customer account and resend invoice to customer's corrected address
  • Welcome each new customer to Neopost USA and verify address information
  • Document, assess and triage all business user production and data issues encountered by business units involving the Oracle Customer database, and customer name and address data integration programs; Submit User Support Requests as needed.
  • Support complex customer account builds or re-builds as needed.
  • Create, update and communicate Oracle customer maintenance procedures and best-practice documentation.
  • Participates in the planning and execution of territory changes as directed.
  • Analyze and identify root causes of customer data gaps or deficiencies in the order-to- contract cycle; the contract-to-invoice cycle and the integration path from Oracle to ancillary systems.
  • Audit customer data-related transactions as directed, and provide associated feedback to staff and management,
  • Provide professional support to all customers internal/external during every interaction by demonstrating the Neopost six key behaviors of Accountability, Adaptability, being Knowledgeable, Communicative, Customer-Centric and Team-Oriented.
  • Comply with any necessary overtime requirements, based on the business needs.
  • Work on special projects and other related duties as assigned.

    What You Offer

    • High School diploma and related experience and/or training required.
    • Experience in creating and maintaining data in transactional mainframe systems.
    • Ability to effectively communicate and bridge information between technical and business resources.
    • Must be able to prioritize and meet deadlines while handling interruptions and working under pressure.
    • Must be able to work independently while maintaining high productivity.
    • Proficient computer skills including knowledge of Word, Excel, Outlook, Sales Force, Oracle, OLM, OLS, ATLAS and Siebel environments.

      What We Offer

      Comprehensive benefits, discount, wellness and work-life balance programs, along with various diversity/inclusion/empowerment groups. If working for an inclusive company whose culture is based on collaboration, then apply to find out more!

      We celebrate our shared commitment to great work - and to each other. As a diverse collective of thinkers and doers, we are continuously inspiring innovation.

      What Our Employees Say About Working At Quadient

      https://careers.quadient.com/global/en/andrew-s-story https://careers.quadient.com/global/en/jaker-s-story

      https://careers.quadient.com/global/en/corinne-s-story

      Quadient does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services.

      The above statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

      Quadient is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

      #pandoIQ

Keywords: Quadient, San Jose , Customer Master Administrator - Remote, Other , San Jose, California

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