User Experience Researcher

Company: Kforce Inc
Location: San Jose
Posted on: January 16, 2022

Job Description:

RESPONSIBILITIES:Kforce is currently seeking an experienced User Experience Researcher to join their team to remotely support their enterprise Technology client based in San Jose, CA.Summary:In this role, the UX Researcher will create understanding and empathy around customer needs for product and services teams including designers, product managers, and engineers. The UX Researcher will empathize with customers and understand their needs by conducting primary and secondary research, exploring the behaviors and motivations of our customers through methods including moderated interviews, ethnography, surveys, usability studies, personas, and journey maps. Your research will help us create useful, usable, and delightful new products, services, and features for our customers. The UX Researcher will inspire change at all stages of product and service development by delivering compelling written and visual research reports and presentations about your insights.Responsibilities:

• UX Researcher will conduct independent research on multiple aspects of products, services, and experiences
• Conduct customer/user interviews and usability studies, create, and implement surveys, card sorts, and tree tests
• Conduct research to develop personas and journey maps
• Manage participant recruiting, which may include developing screeners, working with vendors to articulate recruiting needs, reaching out to internal/external contacts, scheduling internal/external participant sessions, and vetting recruits for studies
• As a UX Researcher, you will work with Designers, Product Managers, Engineers, and Executives to prioritize research opportunities in a fast-paced, rapidly changing environment
• Write, deliver, and present research reports on any of the methods noted above
• Advocate research findings to diverse audiences through the reports and presentations
• Translate research findings into actionable design concepts and/or strategic insights to be shared across the organization
  
  REQUIREMENTS:
  • BA/BS degree in Anthropology, Human Factors, Psychology, Human-Computer Interaction, or other related fields or equivalent practical experience; M.S./M.A. or Ph.D. in a related field or equivalent practical experience
  • At least 4 years of work experience as a UX researcher
  • Excellent interpersonal, communication and collaboration skills
  • Experience integrating customer research into product/service designs and design practices
  • Experience conducting semi-structured interviews, design sprints, and usability studies
  • Ability to understand and incorporate complex technical and business requirements into research
  • Ability to handle multiple research projects at a time
  • Experience doing these activities with remote participants is a plusKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
    
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Keywords: Kforce Inc, San Jose , User Experience Researcher, Other , San Jose, California