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IT Support Specialist

Company: Hoge Fenton Jones & Appel
Location: San Jose
Posted on: January 15, 2022

Job Description:

Announcement - IT Support Specialist

Hoge Fenton is a - multi-service -law firm headquartered in Silicon Valley providing legal services in a broad range of areas of law. We are recruiting for a full-time IT Support Specialist to assist the IT Director in the operation and maintenance of firm technology and to assist with other special projects as directed by the Executive Director.

Job Duties and Responsibilities.

Monitors helpdesk phone line and online ticketing system; responds to IT related issues from staff and attorneys.
Sets up equipment including laptops and projectors for meetings, special events held in any firm offices or outside venues; helps with registration/check-in or other needed services for such events.
Sets up new employees on the network with appropriate licensing and network access rights.
Provides initial training on firm IT structure, Intranet, Microsoft Office, scanning, Zoom Phone, and faxing.
Covers for IT Director re system administration and is familiar with multiple software applications used by the firm.
Understands eDiscovery workflows and organizes large volumes of documents, including review for criteria, sorting, labeling, redacting and maintaining; assists with large scan jobs, bates labeling; creates PDF files with bookmarks, links, etc.
Serves on the firm's e-Discovery team and trains attorneys and staff in usage of firm's current technology for review of electronic evidence.
Helps coordinate, track, and update the firm's Asset Management records; deploys hardware on upgrade schedule for employees; upgrades software as needed/directed; builds/sets up/reconfigures hardware as needed.
Can help to create and manage exhibits for trial, including timelines, video-recorded transcripts and other demonstratives.
Manages and bills time spent on client-related matters.
Helps maintain domain name registrations and other required web services.
Helps coordinate the firm's in-house educational meetings ("Brown Bags") through A/V setup when necessary; manages logistics with Reception; records sessions for MCLE library archive and maintains the firm's MCLE library on intranet.
Helps with bundling/exporting/importing documents to/from firm's document/records management system as required by transfers or attorney need.
Availability for being "on call" for at least 1 week per month for after-hours help desk calls/tickets.

Education, Experience, Skills.

College education or equivalent
Outstanding client service skills
Organized and able to multi-task in a busy environment
Deserving of high level of trust given the confidentiality requirements in our field
Understanding of both on-prem and cloud environments and interactions between them is a plus

Physical Requirements.

Must have a professional appearance and demeanor
Must have own transportation (ability to drive to events)
Must be able to carry 25 pounds; work at computer terminals and telephones
Must be able to physically set up and tear down tech and other equipment for events

Hoge Fenton has a strong commitment to diversity. We strive to recruit and retain a work force that welcomes and supports the interests of women, families, and people of any age, race, creed, religion, color, national origin, ethnicity, gender, sexual orientation, gender identity/gender expression, disability, or military or veteran status. -Our environment is collegial, collaborative, flexible, and supportive.

Please note that Hoge Fenton requires that all employees who physically enter the workplace be fully vaccinated for COVID-19. -In the event of a legal exemption from vaccination, reasonable accommodation will be considered.

This position will be based in San Jose. Occasional travel to the Pleasanton and San Mateo offices will be necessary as this position supports employees across all of our office locations.

Please send resume, cover letter and salary expectations to heather.larrick@hogefenton.com

Keywords: Hoge Fenton Jones & Appel, San Jose , IT Support Specialist, Other , San Jose, California

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