IT Support Specialist
Company: Hoge Fenton Jones & Appel
Location: San Jose
Posted on: January 15, 2022
Announcement - IT Support Specialist
Hoge Fenton is a - multi-service -law firm headquartered in Silicon
Valley providing legal services in a broad range of areas of law.
We are recruiting for a full-time IT Support Specialist to assist
the IT Director in the operation and maintenance of firm technology
and to assist with other special projects as directed by the
Job Duties and Responsibilities.
Monitors helpdesk phone line and online ticketing system; responds
to IT related issues from staff and attorneys.
Sets up equipment including laptops and projectors for meetings,
special events held in any firm offices or outside venues; helps
with registration/check-in or other needed services for such
Sets up new employees on the network with appropriate licensing and
network access rights.
Provides initial training on firm IT structure, Intranet, Microsoft
Office, scanning, Zoom Phone, and faxing.
Covers for IT Director re system administration and is familiar
with multiple software applications used by the firm.
Understands eDiscovery workflows and organizes large volumes of
documents, including review for criteria, sorting, labeling,
redacting and maintaining; assists with large scan jobs, bates
labeling; creates PDF files with bookmarks, links, etc.
Serves on the firm's e-Discovery team and trains attorneys and
staff in usage of firm's current technology for review of
Helps coordinate, track, and update the firm's Asset Management
records; deploys hardware on upgrade schedule for employees;
upgrades software as needed/directed; builds/sets up/reconfigures
hardware as needed.
Can help to create and manage exhibits for trial, including
timelines, video-recorded transcripts and other demonstratives.
Manages and bills time spent on client-related matters.
Helps maintain domain name registrations and other required web
Helps coordinate the firm's in-house educational meetings ("Brown
Bags") through A/V setup when necessary; manages logistics with
Reception; records sessions for MCLE library archive and maintains
the firm's MCLE library on intranet.
Helps with bundling/exporting/importing documents to/from firm's
document/records management system as required by transfers or
Availability for being "on call" for at least 1 week per month for
after-hours help desk calls/tickets.
Education, Experience, Skills.
College education or equivalent
Outstanding client service skills
Organized and able to multi-task in a busy environment
Deserving of high level of trust given the confidentiality
requirements in our field
Understanding of both on-prem and cloud environments and
interactions between them is a plus
Must have a professional appearance and demeanor
Must have own transportation (ability to drive to events)
Must be able to carry 25 pounds; work at computer terminals and
Must be able to physically set up and tear down tech and other
equipment for events
Hoge Fenton has a strong commitment to diversity. We strive to
recruit and retain a work force that welcomes and supports the
interests of women, families, and people of any age, race, creed,
religion, color, national origin, ethnicity, gender, sexual
orientation, gender identity/gender expression, disability, or
military or veteran status. -Our environment is collegial,
collaborative, flexible, and supportive.
Please note that Hoge Fenton requires that all employees who
physically enter the workplace be fully vaccinated for COVID-19.
-In the event of a legal exemption from vaccination, reasonable
accommodation will be considered.
This position will be based in San Jose. Occasional travel to the
Pleasanton and San Mateo offices will be necessary as this position
supports employees across all of our office locations.
Please send resume, cover letter and salary expectations to
Keywords: Hoge Fenton Jones & Appel, San Jose , IT Support Specialist, Other , San Jose, California
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