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First Party Collector - Remote Opportunity

Company: Brown & Joseph - Accounts Receivable Management
Location: San Jose
Posted on: January 15, 2022

Job Description:

One of the fastest growing prominent Collection Agencies in the United States, based in Itasca, IL, has a position open for an experienced 1st Party Collector. The candidate will demonstrate strong problem-solving skills to resolve delinquent accounts by initiating timely collection activities and dispute resolution procedures. The candidate will exhibit a customer centric demeanor during all interactions to best represent our company and clients while remaining firm in our collection practices. The ideal candidate will be energetic, highly self-motivated, focused, goal-oriented, and able to easily handle rejection from debtors.

Overview:

  • Initiate outbound emails and telephone calls to resolve collection related issues in a professional manner while building and fostering customer relationships.
  • Exhibit an understanding of debtor issues and take appropriate actions leading to resolution while acting with sense of urgency.
  • Perform reconciliation on outstanding balances by analyzing data in collection related tools and account payment history.
  • Collaborate professionally with internal customers to resolve process difficulties and system issues.
  • Maintain a daily and accurate record of actions taken to resolve outstanding balances.
  • Monitor collection history against monthly plan to ensure individual and department goals achieved.
  • Exhibit a positive, problem-solving, and collaborative approach within team.

    Requirements:
    • 3 to 5 years' experience in a collection and/or account receivable role.
    • Demonstrate attention to detail and produce accurate, high-quality work.
    • Ability to successfully apply coaching and feedback.
    • Skilled in negotiation and persuasion.
    • Articulate communication skills (oral and written).
    • Utilize systems, tools, and training resources to the fullest extent to maximize potential.
    • Strong time management and problem-solving skills.
    • Excellent active listening and phone communication skills.
    • Ability to maintain composure and professionalism with difficult or irate customers during all interactions.
    • Aptitude for technology and proficient personal computer skills. Basic to intermediate Excel skills required.
    • Ability to work in a fast-paced environment where change is common.

      Work Schedule:

      8:00 am - 5:00 pm. No nights or weekends!

      Benefits:
      • Competitive hourly pay based upon experience and knowledge.
      • Earn commission based upon goals achieved.
      • Accrue paid time off (PTO) based upon years of service after probationary period expires.
      • Earn holiday pay after probationary period expires.
      • Minimal cost to employee for employee health care benefits.
      • Health club discount.

        Brown & Joseph is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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Keywords: Brown & Joseph - Accounts Receivable Management, San Jose , First Party Collector - Remote Opportunity, Other , San Jose, California

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