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Tech support

Company: Global Channel Management, Inc
Location: San Jose
Posted on: November 22, 2021

Job Description:

Tech support needs related experience.
Tech support requires:
Associate degree or equivalent combination of education and experience
Prior knowledge in technical support with trouble shooting abilities.
Strong working knowledge of Microsoft Office, Excel, Saleforce.com and SAP
Communicate complex concepts to a general audience
Ability to conduct research in a variety of databases.
Tech support duties:
Work closely with Customer Service team on pending issues such as serial number and warranty investigations.
Research account related data as needed when requested by your supervisor, high level management, other departments, etc. This includes reports relating to Sales Orders, RMAs, Hard Failures.
Assist in managing software and hardware product rollouts as well as provide support for related issues.

Keywords: Global Channel Management, Inc, San Jose , Tech support, Other , San Jose, California

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