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Customer Care Associate

Company: West Valley Staffing Group
Location: San Jose
Posted on: November 22, 2021

Job Description:

West Valley Staffing Group is currently seeking a Customer Care Associate for an exciting opportunity in San Jose, CA Great long term opportunity with benefits! Responsibilities:

  • Deals directly with external or internal Customers providing superior service.
  • Analyzes requests, provides information requested or ascertains to direct requests and unresolved issues to the designated resource.
  • Analyzes transactions, reconciles customer accounts, corrects records, and adjusts errors.
  • Traces status of orders through Shipping Department utilizing World Ship/UPS/FedEx search engines.
  • Resolves customers and Sales Admins with questions related to orders, takes replacement orders as needed.
  • Responds to external or internal customers' requests via email, Dashboard, telephone or mail.
  • Prepares Return Materials Authorization (RMA) and forwards preliminary paperwork to Returns and Replacements.
  • Keeps records of customer interactions and transactions.
  • Records details of inquiries, comments and complaints from Customers.
  • Provides feedback on the efficiency of the customer service process. Job Requirements: Requirements:
    • 3+ years related experience. High school diploma, general education degree or equivalent.
    • Proficiency in the use of software applications, databases, spreadsheets, word processing required.
    • Ability to manage numerous activities and provide excellent problem analysis/solving.
    • Interpersonal skills-ability to work in a Team Environment.
    • Excellent communication skills - listening, verbal, and written.
    • Accounts/Invoices reconciliation capabilities.
    • Experience with MAS 500 a plus.

Keywords: West Valley Staffing Group, San Jose , Customer Care Associate, Other , San Jose, California

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