Customer Care Associate
Company: West Valley Staffing Group
Location: San Jose
Posted on: November 22, 2021
West Valley Staffing Group is currently seeking a Customer Care
Associate for an exciting opportunity in San Jose, CA Great long
term opportunity with benefits! Responsibilities:
- Deals directly with external or internal Customers providing
- Analyzes requests, provides information requested or ascertains
to direct requests and unresolved issues to the designated
- Analyzes transactions, reconciles customer accounts, corrects
records, and adjusts errors.
- Traces status of orders through Shipping Department utilizing
World Ship/UPS/FedEx search engines.
- Resolves customers and Sales Admins with questions related to
orders, takes replacement orders as needed.
- Responds to external or internal customers' requests via email,
Dashboard, telephone or mail.
- Prepares Return Materials Authorization (RMA) and forwards
preliminary paperwork to Returns and Replacements.
- Keeps records of customer interactions and transactions.
- Records details of inquiries, comments and complaints from
- Provides feedback on the efficiency of the customer service
process. Job Requirements: Requirements:
- 3+ years related experience. High school diploma, general
education degree or equivalent.
- Proficiency in the use of software applications, databases,
spreadsheets, word processing required.
- Ability to manage numerous activities and provide excellent
- Interpersonal skills-ability to work in a Team
- Excellent communication skills - listening, verbal, and
- Accounts/Invoices reconciliation capabilities.
- Experience with MAS 500 a plus.
Keywords: West Valley Staffing Group, San Jose , Customer Care Associate, Other , San Jose, California
Didn't find what you're looking for? Search again!