Ticket/Gate Agent (Customer Service Agent) - SJC
Company: Delta
Location: San Jose
Posted on: October 7, 2021
Job Description:
United States, California, San
Jose
Airport Customer Service
13-Aug-2021
Ref #: 8560
How you'll help us Keep Climbing (overview & key
responsibilities)
- As a Customer Service Agent,you
will be central in demonstrating Deltas commitment to our customers
by making their travel experience as smooth and pleasant as
possible. At Delta, our brand is critical to our continued success.
As a Customer Service Agent, you play a key part in keeping our
brand strong by demonstrating strict adherence to uniform
compliance, maintaining professionalism, and exhibiting a positive
attitude inside and outside of work.
- Embraces
diverse people, thinking and styles
- Consistently makes safety and
security, of self and others, the priority
- High School diploma, GED or High
School Equivalency
- Customer Service Agents serving
as a Ticket Agent are the first to greet our customers and guide
and assist them with the ticketing and baggage check-in process.
You will:
- Greet customers and guide and
assist them with the ticketing and baggage check-in
process.
- Use a computer to sell, print and
reissue tickets.
- Manage the check-in process,
ensuring that customers have the proper documentation for
travel.
- Tag baggage and perform lifting
tasks that involve transferring baggage from scales to conveyor
belts. Several other lifting tasks will involve handling items as
low as floor level and as high as waist level.
- Practices safety-conscious
behaviors in all operational processes and procedures.
- Customer Service Agents serving
as a Gate Agent help our customers with routing, trip planning and
gate boarding. You will:
- Use computers to assist customers
with seat availability, gate announcements with regard to the
boarding process, flight status, checking and handling baggage,
managing and initiating the boarding process.
- Operate jet ways to place them in
position prior to aircraft arrival and lifting, opening, closing,
and securing aircraft doors.
- Practices safety-conscious
behaviors in all operational processes and procedures.
- All customer service
agents are required to work consistently in public areas and be
able to understand and respond to a variety of questions about
travel information. Additionally, you may be responsible for
escorting unaccompanied minors and disabled passengers throughout
the airport. This position requires standing for long periods of
time.
What you need to succeed (minimum qualifications)
- High School diploma, GED or High School
Equivalency
- Be at
least 18 years of age
- Pass an extensive post offer pre-employment
background check, including finger printing and a criminal history
record check required by federal law
- Pass a post offer pre-employment drug
test
- Frequently lift bags or items weighing up
to and including 50 pounds
- Occasionally lift bags or items weighing
between 50 and 70 pounds
- Pass a physical ability
test
- Be authorized to work in the
US
- Possess entry-level computer
skills
- Strong verbal and written communication
skills using appropriate grammar, tone, and
pronunciation
- Be willing to work a fixed and/or rotating
schedule including afternoons, evenings, weekends and
holidays
- Where permitted by applicable law, must
have received or be willing to receive the COVID-19 vaccine by date
of hire to be considered for U.S.-based job, if not currently
employed by Delta Air Lines, Inc.
What will give you a competitive edge (preferred
qualifications)
Keywords: Delta, San Jose , Ticket/Gate Agent (Customer Service Agent) - SJC, Other , San Jose, California
Didn't find what you're looking for? Search again!
Loading more jobs...
