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Auto Physical Damage Adjuster (San Jose, CA and Redwood City, CA)

Company: American Family Insurance
Location: San Jose
Posted on: July 17, 2021

Job Description:

At American Family Insurance Claims Services, we believe people are an organization’s most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we’re committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers’ dreams in ways never imagined.


American Family Insurance Claims Services is driven by our customers and employees. That’s why we provide more than just a job – we provide opportunity. Whether you’re already part of our team in search of a new challenge or new to our company and ready for what’s next, you’re in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams.

Job ID: 

R22645 Auto Physical Damage Adjuster (San Jose, CA and Redwood City, CA) (Open)

Compensation may vary based on the job level and your geographic work location.

Compensation Minimum:Compensation Maximum:

Summary:


Job Description:

Job Level Summary

  • Requires working knowledge and experience in own job discipline and broadens capabilities.
  • Continues to build knowledge of the company, processes and customers.
  • Performs a range of assignments related to job discipline.
  • Uses prescribed guidelines or policies in analyzing situations.
  • Receives a moderate level of guidance and direction.

Primary Accountabilities

  • Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.
  • Handles both 1st party and 3rd party claims under multiple policies types and numerous endorsements. 
  • Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
  • Responds to customer inquiries, makes appropriate decisions and closes file as needed.
  • Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
  • Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.

Travel Requirements

  • This position requires travel up to 10% of the time.
  • Must be willing to travel for Catastrophe duty if necessary.

Education & Licenses

  • Valid driver's license required plus an acceptable driving record.
  • Obtain state specific property casualty claims licensing as required.

Specialized Knowledge & Skills Requirements

  • Demonstrated experience providing customer-driven solutions, support or service.
  • Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories.
  • Demonstrated experience handling moderately complex claims.
  • Solid knowledge and understanding of policies and endorsements related to casualty coverages.
  • Solid knowledge and understanding of each phase of the claim handling process.

Additional Job Information:

Preferred candidate will have:
  • Knowledge of estimatics software (Mitchell/CCC/Audatex, etc.)
  • Experienced as a material damage estimator either in the insurance industry or the collision repair industry
  • Experienced with settlement negotiation, make payments and document all activities in the file.
  • Experienced with auto shop negotiation and understanding of auto insurance coverage.

When you work at American Family Insurance Claims Services you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families.  Interns and contigent workers are not eligable for American Family Enterprise benefits. 
 

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.


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Keywords: American Family Insurance, San Jose , Auto Physical Damage Adjuster (San Jose, CA and Redwood City, CA), Other , San Jose, California

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