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Sr. Field Service Engineer

Company: Kla-tencor
Location: San Jose
Posted on: June 12, 2021

Job Description:

Company Overview

SPTS Technologies, a KLA company, designs, manufactures and markets wafer processing solutions for the global semiconductor and related industries. SPTS provides industry leading etch and deposition process technologies on a range of single wafer handling platforms. End-market applications include micro-electromechanical systems (MEMS), advanced packaging, LED, high speed RF device IC's and power semiconductors. SPTS is part of KLA Corporation which develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.

Group/Division

SPTS wafer processing solutions include market-leading silicon etch, dielectric etch, dry-release etch, PVD, PECVD and molecular vapor deposition (MVD), available with a range of wafer-handling options applicable to R&D, pilot production, or volume production environments. SPTS is headquartered and has its main manufacturing facility in Newport, UK, with additional manufacturing in Allentown, Pennsylvania. SPTS operates across 19 countries in Europe, North America and Asia-Pacific, and offers comprehensive service and spare parts support through a worldwide network of service centers and qualified local agents.

Principal Accountabilities.

  • Learn and practice all KLA internal systems, internal process and procedures particularly Customer Support service and system guidelines, process and procedures.
  • Practice KLA core value behavior; customer focused and competitive mindset (ownership, proactive, take one step in advance).
  • Carry out professional on-site or remote support activities and close service calls effectively and efficiently in accordance with KLA procedures and standards.
  • Carry out quality installation, Preventive Maintenance (PM) according to schedule.
  • Timely escalation of issues and problems according to KLA standards and guidelines.
  • Manage and handle spare parts effectively and efficiently according to KLA standards and guidelines.
  • Share products knowledge and gained experience with customers and other employees through knowledge sharing sessions, customer training sessions, etc.
  • Participate to improve customer satisfaction and achieve competition mindset by finding out and communicating to managements the needs and requirements of customers and competitor activities.
  • Participate and take on additional assignments and projects as required.
  • Work as a team with other colleagues in other divisions, product lines and departments.

Academic and Working Qualifications

  • Associates degree or higher in Electronics/Mechanical or equivalent preferred / relevant experience in Plasma Etch Equipment.
  • Good command of spoken and written English and local language.
  • Excellent interpersonal skill and proven record of a team player.
  • Good trouble shooting skills.
  • Good presentation skills, knowledge of PowerPoint.
  • Customer oriented and good customer handling skill.
  • Familiar with Windows Word, Excel or other common PC applications.

Minimum Qualifications

Associates degree or higher in Electronics/Mechanical or equivalent preferred / relevant experience in Plasma Etch Equipment.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com to request accommodation.

Keywords: Kla-tencor, San Jose , Sr. Field Service Engineer, Other , San Jose, California

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