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Field Service Engineer

Company: Spirent Communications
Location: San Jose
Posted on: June 12, 2021

Job Description:

Not Applicable

This Field Service Engineering position will be located in San Jose, CA, and will be primarily responsible for serving our customers within the Northern California area. The Field Services Engineer will work with both the Spirent Support Services and Sales team located in the United States and support both the post-sales implementation and deployment of Spirent solutions. All candidates must have a proven background working with High-Speed Networks, Cloud & Virtualization, Cybersecurity solutions and demonstrated capability to rapidly learn and assimilate new networking technologies as our customers require. This engineer must be self-driven, comfortable with multi-tasking, able to effectively set customer expectations, complete tasks with little or no supervision and perform quality work under the pressure of tight customer timelines. Travel outside the home area of San Jose, CA will be approx. 30-50%

Spirent. Promise. Assured.

Spirent is the leading global provider of automated test and assurance solutions for networks, cybersecurity, and positioning. Our innovative portfolio of products and services addresses the test, assurance, and automation challenges of a new generation of technologies: 5G, SD-WAN, Cloud, Autonomous Vehicles, and beyond. Each year we assure the promises that more than 1,500 customers worldwide make to their customers, spanning communications, transportation, government, defense, aerospace, financial services, healthcare, retail, and more. Our network, cybersecurity, and positioning experts work closely with customers to understand their needs and deliver solutions that cover their entire technology lifecycle, from the lab to real-world deployment.

Why Spirent?... Because together we can shape tomorrow

Spirent is its people! When you join the Spirent team, you will join forces and work alongside some of the most passionate and greatest subject matter experts in the industry. Here, you will find a place where you can grow, think, explore, create, and make change happen in an innovative and creative environment. Success is important to us, and so is your personal well-being. At Spirent, you will love the work and life balance experience!

  • Deliver onsite technical service and support for customers.
  • Experience in diagnosing, troubleshooting, and debugging networking equipment.
  • Tasks may include customer installation and training.
  • Promotes and educates customers on Spirent support processes, SLAs.
  • Keeps stakeholders (e.g. sales, customer, technical peers, management) informed of actions, and progress on technical product issues.
  • Respond to customer inquiries via telephone, online networks, and email.
  • Communicate with Spirent product teams regarding bugs and proactively conduct follow-ups to ensure fixes are received and tested by customers.
  • Advise management on product development issues arising from product problems identified through customer service and product experiences.
  • Process and maintain pertinent information within our Salesforce systems.
  • Other duties may be assigned.

Keywords: Spirent Communications, San Jose , Field Service Engineer, Other , San Jose, California

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