Company: Fenwick & West LLP
Location: San Jose
Posted on: June 12, 2021
Job Description Summary:
The Collections Analyst will develop strong working
relationships with Partners in order to provide best in class
customer service support for client collection needs. Provides
collection guidance and activities to ensure monies owed to the
firm are received in a timely manner, minimizing financial risk
exposure while maintaining positive relationships with the firm's
internal and external clients. This position can be based in our
Bay Area (CA) or New York (NY) office.
Analyze client AR trends, determine challenges and suggest
solutions, provide regular updates to management on these
Assist in managing day-to-day collections operations; attention
to large dollar aged accounts, handle account escalations through
disputes/issue resolution, clients not adhering to payment terms
while maintaining clear and concise collection status notes in
Identify problems or issues in processes and implement solutions
that enhance bottom line results.
Collaborate with Client Accounting Specialists to ensure
appropriate collections follow-up is maintained monthly.
Interface with partners and varying levels of management and
staff professionals to review accounts and escalate as
Develop payment solutions while liaising with pricing and
billing teams. Obtain billing attorney approval to implement
arrangement and manage accounts monthly.
Respond to client inquiries and communicate past-due accounts
Perform account reconciliations.
Conduct credit review analyses on clients as needed. Monitor
unapplied payments and aged trust accounts for monies that can be
used for aged balances.
- Provide back up to Cash Management Specialist.
Desired Skills and Qualifications:
Excellent verbal and written communication skills.
High level of customer service; ability to negotiate, influence
and collaborate to build successful relationships with all levels
of personnel at the firm, including Partners, Directors and
Strong business judgement, critical thinking and problem-solving
Excellent attention to detail and organizational skills with a
keen sense of accuracy.
Ability to handle high volume of tasks and prioritize as
necessary to meet deadlines in a fast-paced environment in order to
achieve firm collections targets and goals.
Ability to understand, adhere to, enforce and apply department
policies and procedures.
- Proficiency in MS Office. Minimum of intermediate Excel
proficiency, advanced Excel a plus.
Reporting to the Senior Billing and Collections Manager, the
qualified candidate will have a minimum 5-7 years' experience with
collections analysis and accounts receivable in law firms or
professional services. Experience with Aderant Expert Accounting
software, ARCS collection software and electronic billing platforms
a plus. Bachelor's Degree in Business, Finance or Accounting, or
Keywords: Fenwick & West LLP, San Jose , Collections Analyst, Other , San Jose, California
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