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Director, Customer Experience Product Management

Company: Cisco Systems, Inc.
Location: San Jose
Posted on: June 10, 2021

Job Description:


  • Define & own the product vision, strategy and roadmap of CX Insights & Analytics capabilities
  • Build, inspire & lead a world-class team of Solution Architects, Software Engineers, Product Managers & Data Scientists responsible for technical feature innovation, prototype development, product requirements & Agile engineering development to ensure that customer and business goals are met

  • Build trust and effective relationships with peers/cross-functional organizations and influence senior leaders to communicate Analytics & Automation features vision, strategy, goals, status and customer impact.

  • Think strategically and creatively to capture product and customer feedback. Drive market research, competitive analysis and business metrics to inform direction.

  • Work on business cases to secure funding for initiative across organizations and lead all aspects of execution across organizations to deliver expected outcomes
  • Ensure an appropriate organizational design is in place to achieve commitments, and in line with the design principles of CX Product Management and the broader CX organization
  • Effectively manage stakeholder interlocks, to understand organizational & regional priorities and incorporate them into the product strategy in a transparent and organized manner
  • Draw insights from key customer and competitive trends, challenges and needs, and translate them into a competitive product portfolio that delivers genuine business outcomes, value and differentiation to our customers

Who You Are

  • Prior leadership management experience in the IT infrastructure products or services market in Product Management, Engineering or Customer Experience leadership roles
  • In-depth understanding of overall network infrastructure with prior leadership experience in CX product management, product development or architecture design with a focus around SaaS based Observability, Automation, Insights and Analytics solutions in the Networking industry.
  • Mastery of technical concepts and system-design. Ability to participate in deeply technical discussions, help make technical trade-offs as well as represent & convey recommendations to senior leadership
  • Cultivate an executive presence and bring a strong mix of product management and customer experience specific acumen coupled with strategic vision and flawless execution.
  • Experience building product strategy focused on multi-year roadmaps, customers and end user experience
  • Experience working in massively cross-team projects and with demanding customers and matrixed stakeholders
  • Demonstrate strong communication and team collaboration skills including conflict resolution
  • Ability to collaborate, build consensus, deliver, and drive technical decisions with various sized senior stakeholder groups.
  • Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment
  • Detail-oriented, unfazed by technical discussions, committed to flawless execution

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything - people, process, data and things - and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

  • LI-BN1


Keywords: Cisco Systems, Inc., San Jose , Director, Customer Experience Product Management, Other , San Jose, California

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