Field Service Engineer - San Jose, CA

Company: Danaher
Location: San Jose
Posted on: June 9, 2021

Job Description:

Do you want to help advance scientific discovery, improving quality of life around the world? We do, too.

Molecular Devices has the opportunity to be the innovation partner that empowers scientists to fast-track research breakthroughs, leading to earlier diagnoses and safer drug treatments. We're a leading life science solutions provider of high-performance bioanalytical measurement systems, software, and consumables. With Molecular Devices, you'll grow your career with best-in-class teams in a culture of collaboration.

Molecular Devices is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we're pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

We are looking for a Field Service Engineer (FSE) to join our team of dedicated field service professionals. The FSE provides frontline support by resolving customers' problems and issues through technical expertise and troubleshooting and will contribute to the growth of the Service organization by identifying new value-add opportunities.

Responsibilities:

• Serve as lead to assigned customers - complete troubleshooting, installation, validation, maintenance, and service repair needs on designated equipment
• Maintain technical proficiency of our BioProduction, BioResearch, Drug Discovery platforms.
• Identify business opportunities such as new instrument placements and Service Plan sales that help us continue to deliver double-digit growth.
• Focus on customer needs and satisfaction, while building and fostering positive and professional relationships with both external and internal customers
• Promote a consistently positive image of the service organization, our values, and the value of our products and services.
• Keep up to date on administrative responsibilities such as Field Service Reports, Expense Reports, service parts inventory maintenance, etc

Qualifications:

• Bachelor's Degree in Engineering, Biology, or related field is preferable. We will consider appropriate experience in the industry and/or previous successful field service experience.
• 5 years of experience with scientific research instruments, scientific background, or similar technical profession preferred. Previous successful field service position is a plus
• Proficiency in Microsoft Office suite of applications. Ability to quickly learn and master additional software applications desired
• Up to 50% travel or more.
• Align with vendor credentialing requirements including but not limited to drug testing
• Must be able to lift and move up to 50 lbs. Frequent bending, squatting, and standing are required
• Maintain a Valid driver's license that meets Molecular Device's safe driver standards

SKILLS AND ATTRIBUTES: The right candidate for this role will embody both the Molecular Devices and Danaher culture. Below are key attributes this candidate will possess.

• Results-driven. Demonstrating initiative and personal accountability for delivering results in a high-paced sales environment. Drive and ability to close a sale before a fiscal end.
• Both a competitor and a phenomenal teammate. This individual speaks to results yet gives credit to the team.
• Humble and self-aware. Willingness to learn and adopt best practices from management & fellow representatives. Continuous improvement oriented.
• Stretch oriented. Embraces and thrives on challenge
• Analytical. Excellent problem solving ability with strong attention to detail.

When you join us, you'll also be joining Danaher's global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we'll empower you to push the boundaries of what's possible.

If you've ever wondered what's within you, there's no better time to find out.

When you join us, you'll also be joining Danaher's global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 202.419.7762 or applyassistance@danaher.com to request accommodation.

If you've ever wondered what's within you, there's no better time to find out.

Keywords: Danaher, San Jose , Field Service Engineer - San Jose, CA, Other , San Jose, California