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Technical Writer

Company: Zscaler
Location: San Jose
Posted on: June 9, 2021

Job Description:

DescriptionPosition: Technical WriterLocation: US-Pacific only (remote candidates in other locations will not be considered)For over 10 years, Zscaler has been disrupting and transforming the security industry. Our 100% purpose built cloud platform delivers the entire gateway security stack as a service through 150 global data centers to securely connect users to their applications, regardless of device, location, or network in over 185 countries protecting over 3,500 companies and 100 Million threats detected a day.We work in a fast paced, dynamic and make it happen culture. Our people are some of the brightest and passionate in the industry that thrive on being the first to solve problems. We are always looking to hire highly passionate, collaborative and humble people that want to make a difference.This role will be focused primarily on our Zscaler Digital Experience (ZDX) technical documentation. As a Technical Writer, you will work with software engineers, quality assurance engineers, product managers, solution architects, and other technical writers to craft and refine our ZDX technical documentation (i.e., creating engaging and effective online help articles, creating accurate release notes, and providing on-screen text used within the product).To do this you will build strong working relationships with the cross-functional product development areas of the company. You must have a hands-on approach to the technology and to the products being documented. You will help enhance and expand the current documentation to provide a variety of learning tools for our customersResponsibilities/What You'll DoTranslate technical information into clear, concise, and effective documentation for both technical and non-technical audiencesDeliver content for online documentation, video tutorials, on screen text (i.e., UI tooltips and labels), and help portal articlesIntegrate graphics and illustrations to improve the quality and usability of the documentationWork cross-functionally with SMEs in the Engineering, Field Support, Sales, Training, and Product Marketing groupsAssist in defining standards, style, and terminologyQualifications/Your Background4 years of experience in technical writingHands-on experience with JIRA and/or ConfluenceBachelor's degree in technical writing, communications, or a related field (technical writing/communications certifications are also acceptable)Excellent oral, written, and organizational skillsDetail orientated, and able to think and write in context with the target audienceSelf-motivated and effective in a fluid environmentMust possess creativity and a sense of humorAble to work independently and as part of a teamDesired Skills & ExperienceExperience in writing online help and knowledge base articlesExperience working in an Agile environmentExperience with web-based or mobile productsHands-on experience with HTML5/CSSWhat You Can Expect From Us:An environment where you will be working on cutting edge technologies and architecturesA fun, passionate and collaborative workplaceCompetitive salary and benefits, including equityThe pace and excitement of working for a Silicon Valley UnicornWhy Zscaler?People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we'd love to talk to you about joining our award-winning team.Learn more at or follow us on Twitter zscaler. Additional information about Zscaler (NASDAQ : ZS ) is available at http://www.zscaler.comAll qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.LI-YC2

Keywords: Zscaler, San Jose , Technical Writer, Other , San Jose, California

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