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Product Documentation Specialist / Technical Writer

Company: Fiserv
Location: San Jose
Posted on: June 9, 2021

Job Description:

The Product Documentation Specialist will be responsible for writing and a variety of technical documentation for Ondot applications and tools. Candidate must have an interest in software, mobile application, and a passion for excellent writing.This role requires a strong technical aptitude. The successful candidate must have the ability to learn quickly and communicate complex, difficult technical concepts to end users. Responsibilities for this role include: Acquire knowledge of the base product, enhancements and their functioning by a variety of means including interviewing Engineering team members, performing ones own installation of the product, and referring to existing product documentation that are available in different formats. Create technical documentation that are externally focused, such as release notes, user guide, installation guides, product overview PPTs etc. Write customer facing documentation in a tone that is direct and to the point. Understand that the documentation produced is a representation of the organization to the external world Write original-content for all documents to be produced. Create documents that are consistent in style and content with documents used for similar purposes Submit drafts for technical review and edit to accommodate requested changes to ensure the clarity, completeness, accuracy, and quality of documents created. Internalize such feedback provided to incorporate into future documents without needing repeated reviews Work alongside the Learning Content Designer to design and take guidance on structure, tone, feedback on approach to the development of technical product documentation Bachelors degree in English, Professional writing, or Communications program, including Technical Communication, Marketing Communication, or Journalism. 5 years or more in content strategy, technical writing, product documentation with minimum 2 years in writing external facing documents in U.S. English, for a software product company/client Proven capability to write external facing technical product documentation, including end-to-end product installation guides, user guides, release notes etc. Able to show a strong portfolio and samples of previous works. Ability to produce professional looking, clean documents that are perfectly tuned to the target audience (internal, external) and type of document (user guide vs. release notes) Expertise with Microsoft Word and PowerPoint including advanced formatting features. Experience working closely with Engineering developers, QA, architects, teams. Excellent time management skills with ability to manage more than one project at a time. Ability to work independently and prioritize with minimal daily instruction Ability to work effectively across a matrix organization.

Keywords: Fiserv, San Jose , Product Documentation Specialist / Technical Writer, Other , San Jose, California

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