Sr. Program Manager, Executive Engagement and Briefings
Location: San Jose
Posted on: June 8, 2021
Zoomies help the world connect - and deliver happiness while
doing it. We set out to build the best video conferencing product
for the enterprise, and today help people communicate better with
products like Zoom Phone, Zoom Rooms, Zoom Video Webinars, Zoom
Apps, and OnZoom.
We're problem-solvers and self-starters, working at a fast pace
to design solutions with our customers and users in mind. Here,
you'll work across teams to dig deep into impactful projects that
are changing the way people communicate, and enjoy opportunities to
advance your career in a diverse, inclusive environment.
Responsible for management and success of Zoom's Hybrid
Executive Briefing Program and future centers in an effort to
support our global sales force in building customer and prospect
relationships and closing sales opportunities. This position
interacts with key executives and decision makers at the CXO, VP,
Director and Manager levels. Responsible for overall strategic
program development and execution.
Essential Duties + Responsibilities:
Drive vision for optimizing customer experience for virtual,
on-site and hybrid briefings.
Work with sales counterpart to refine our executive engagement
Implement structure and process to scale the briefing program
across all supported geos.
Have overall responsibility for and ability to manage internal
and external executive-level meetings, briefings and events
Establish success criteria for briefing quality, including
quality of session content, agenda development and discussion
Work with sales leadership and enablement to design a tiering
system for approving requested briefings.
Represent Zoom in a professional manner in front of prospects
and customers, including ability to give high-level presentations
and create an extraordinary customer experience
Devise a communications plan and evangelize benefits of
Executive Briefing Program to sales, marketing and other internal
Manage and develop the EBC team to embody Zoom customer first
attitude and to deliver happiness by going above and beyond.
Be willing and able to assume all aspects of the EBC Briefing
Manager's role through briefing lifecycle
Measure, analyze and report briefing program
statistics/success/trends to Executive Management
Gather and report "Voice of the Customer" feedback to Executive
Management and other stakeholder organizations
Manage EBC venue to ensure it operates efficiently and contains
latest content and technical demonstrations
Liaise with organizations i.e. Sales, Marketing, Product
Marketing, Product Management, Manufacturing, Finance, Engineering)
to ensure briefings reflect all the positive aspects of Zoom.
Understand Zoom's strategic selling approach and have
familiarity with technology solution offerings
Defining annual operating budget requirements
- Drive EBC program communications, internal and external
Ability to manage relationships involving diverse parties. Adept
at working with all levels of an organization
Must have strong evangelical and presentation skills with
ability to deliver charismatic and compelling presentations, as
well as facilitate discussions with customers
Must possess excellent organizational skills
Ability to evaluate/analyze requests from sales reps;
interpret/recommend agenda topics, involve appropriate discussion
leaders and executives and prioritize, manage and facilitate
meetings and events
Ability to develop and implement program architecture. Ability
to create and implement best practices and processes for regional
- Ability to effectively recruit and train program team, as
needed. Offer guidance, direction and coaching to Briefing Manager
to help them create effective EBC events
Education: BS in Marketing and/or relevant technology education
with marketing experience,
Experience: Minimum 5-8 years in marketing, communications,
Communications, IT or technology industry.
Management and events marketing and product marketing experience
covering a broad range of current and emerging technologies.
- Previous EBC experience and affiliation with the Association of
Briefing Program Managers (ABPM).
Specialized Knowledge and Skills
Language Skills: Excellent verbal and written communication;
Mathematical Skills: Excel spreadsheet/budgeting working
Technical Skills: G Suite, Microsoft 360, Marketing CRM,
- Ability to operate and demo sophisticated IT, A/V and business
Work Environment and Physical Demands
- Virtual start until Q3. Then Hybrid environment (part in
office, part out)
Keywords: Zoom, San Jose , Sr. Program Manager, Executive Engagement and Briefings, Other , San Jose, California
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