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Leader - Workforce Experience Solutions - People, Communities and Connections

Company: Cisco Systems, Inc.
Location: San Jose
Posted on: June 8, 2021

Job Description:

Who We Are

Today's challenging business environment is more than that - it's a period of disruption between the pandemic, global business change and internal process complexity. For us to focus on simplicity and the best customer experience, we need great talent and the right skillsets to be successful. This is now a mantra for our Cisco leadership team and for us.

The Digital Enterprise Solutions team is changing the way we run Cisco's operations by maximizing the power of technology, the best of business processes and superior data insights. Together, we will Reimagine the Cisco experience. Show the world how to Reinvent applications and leverage the future of the Internet to Showcase the power of Cisco: our people, products, processes, systems, and data. Please join us and make this journey together!

What You'll Do

The Workforce Experience team within Digital Enterprise Solutions, is responsible for providing an extraordinary employee experience to Cisco's global workforce. As a company that continually ranks as one of the best places to work (#1 in 2019, 2020), employee experience is a top priority. One of the foundational pillars of that experience is our People, Communities and Connections and we are just kicking off our journey to design and build the next generation of intranet experience for our employees. We are seeking an engineering focused leader to transform our intranet of communities and connections to a more simple, consistent and personalized experience for Cisco employees.

  • You will build deep partnership with business leaders, prioritize functionalities and tools that are required to deliver an outstanding employee experience.
  • You will bring your engineering/IT experience and mindset to drive a highly technical and motivated team
  • You will own the long term strategy and ensure quarterly planning to drive both immediate progress ultimately moving towards the broader goal
  • You will bring a deep knowledge of Cloud/SaaS solutions in the employee experience, intranet and portals space
  • You will bring a strong point of view on build vs buy

Who You'll Work With

You will be a part of the Workforce Experience team who is responsible for all end-to-end processes and systems that support our workforce from Hire-to-Retire, to Collaboration and Service Desk. Working closely with our partners, this team will take the employee experience for all of Cisco to world-class levels - and show our customers and partners what is possible.

You will be working with the People and Communities (HR) and Digital Experience teams as our business stakeholders to define strategies, roadmap and product selection.

Who You Are

We're seeking a talented, experienced, and self-motivated professional who has a real passion for people leadership and technology. You enjoy helping others through their career journeys, providing praise as well as opportunities for improvement and development. You feel comfortable taking care of ambiguity, and you are able to influence within and outside the organization.

Minimum requirements include:

  • Bachelor or master's in computer science or a relevant Engineering degree.
  • 15 years of industry experience with 5 or more years leading a highly technical team
  • Must have experience in employee experience, portal design and tools for online communities
  • Must have experience in Cloud/SaaS solutions in the employee experience and portals space
  • Must have experience in building and leading a team, handling a sizable budget, portfolio prioritization, and a strong track record of magnificent execution.
  • Influencer who can drive the strategy and vision across the organization.
  • Motivated, results oriented and passionate in delivering business value.
  • Excellent verbal, written and communication skills.
  • Collaborative and open style with a constructive and positive outlook.

Nice to have:

  • Experience in moving custom or on-perm applications to SaaS/Cloud
  • Experience in one or more tools like Microsoft SharePoint, Viva, ServiceNow, Salesforce

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an expansive future for all.

We adopt digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do - you can't put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Keywords: Cisco Systems, Inc., San Jose , Leader - Workforce Experience Solutions - People, Communities and Connections, Other , San Jose, California

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