Compass Transportation is part of Transdev North America, the
largest private-sector provider of multiple modes of transportation
in North America. Compass has been the leading provider of
corporate-sponsored employee commuter shuttle services in the San
Francisco Bay Area since 1976, with clients including several of
the Bay Area's top Fortune 500 companies.
We are now recruiting an Account Manager for one of our larger
contracts, a leading technology company located in the South Bay
The Transportation Account Manager controls the daily operation
of assigned transportation contract(s), in compliance with the
policies of the contracting agency and in conformance with Company
The Transportation Account Manager holds overall responsibility
for system performance in all functions of operation, including
supervision of dispatchers, lead drivers/trainers, clerks, drivers
and contract administration. When necessary and applicable, the
Transportation Account Manager will also coordinate with personnel
administration, Safety and Training and Payroll/Accounting.
The Transportation Account Manager also acts as a company
liaison to passengers, clients and community members. The
Transportation Account Manager is primarily responsible for on-time
operating performance, ridership and client satisfaction.
- Essential Job Duties and Responsibilities including, but not
Ensure client satisfaction.
Enforces policies and procedures of contract with all assigned
Maintains Compass Transportation's service standard and
Ensures the account is properly staffed.
Ensures efficient communication between Operations and
Maintains communication between General Manager and Operations
when applicable and necessary.
Conducts counseling of personnel and documents action taken.
Ensures all re-occurring operator training.
Create weekly driver and staff schedule.
Perform administrative functions as needed.
Develop invoice and submit to Accounting for processing.
Assist in preparation and submission of weekly payroll.
Performs any and all other projects as assigned by the General
Manager or client.
Create a Great Place To Work environment through: ensuring
everyone has a great manager, recognizing and rewarding strong
achievements (for both individuals and teams), ensuring ongoing
career development of staff, providing regular context to staff on
the value of the work they do.
Provide appropriate coaching and direction to ensure the ongoing
development and high performance of individual on this team.
Develop a culture of Continuous Process Improvement. Operational
Excellence tools and communication mechanisms should be fully
leveraged to bring about important improvements to operational
activities and business processes. Ensure appropriate senior
leadership support for resourcing and rewarding CPI initiatives.
Explore innovative technologies for improving how work is performed
(efficiency, quality, safety).
- Develop a culture of engrained quality. Ensure the highest
levels of quality exist in all services and materials provided to
customer groups. Ensure all operations, facilities, equipment, and
business processes comply with appropriate safety regulations and
procedures. Develop appropriate workflows, business processes and
procedures where gaps in quality or compliance exist.
EDUCATION, LICENSING, AND CERTIFICATIONS:
- High school diploma or equivalent, such as GED, required
- Minimum three (3) years of operations experience in a fixed
route operation, or airport shuttle service of similar size and
SKILLS AND KNOWLEDGE REQUIRED:
Thorough knowledge of basic provincial laws, ordinances and
regulations underlying the transit operation
Thorough knowledge of the methods of operation of the transit
system's staff and operational departments
Working knowledge and proficiency with Microsoft Word, Excel and
relevant database programs
Working knowledge of TripSpark, GNE Badge Reader, gRide ,
Trillium Transit GFTS, Tripshot, ELD
Good written and oral communication skills
Ability to organize and perform work efficiently; strong
attention to details
Ability to work effectively with labor; may include labor
grievances and negotiations
Must be willing to work flexible hours to include weekends and
Prior experience as an account manager supervising a
client/vendor account within the private transportation
Routing and dispatch
Dispatch radio communications
Excellent written and oral communication skills
Oral presentation skills
Negotiation and persuasion skills
- Employee Relations
Travel requirement (as a percent): <15% travel for occasional
- Must submit to drug testing and a criminal background
Must be able to work shifts or flexible work schedules as
Must be able to work at different sites at a moment's notice
and/or at scheduled intervals
Regularly required to stand; walk; use hands to manipulate,
handle or feel; reach with hands or arms; and talk or hear.
Frequently required to sit. Occasionally required to climb or
balance; stoop, kneel crouch or crawl; and smell. Occasionally
required to lift up to 25 pounds.
Up to 30% of the workday is spent outdoors monitoring service on
routes, transit facilities, and company locations.
Must be able to work in extreme heat and cold and in a damp
environment with moderate noise.
- Remaining work is accomplished in an office or in a cubicle
space equipped with a telephone and computer; time is spent
sitting, typing, or looking at a computer.
For more information please visit our website at
The above statements are intended to describe the general nature
and level of work being performed by people assigned to this
classification. They are not intended to be construed as an
exhaustive list of all responsibilities, duties, and skills
required of personnel so classified.
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions upon request.
Job Locations US-CA-San Jose
Posted Date 3 weeks ago (5/13/2021 8:07 PM)
Requisition ID 2021-14629
Position Category General Managers/Assistant General
Internal Code #TNA
Internal Reference 357
Internal Code 3 Ind2
Company/Division Transdev Services