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Bay Area Regional Facilities Manager

Company: Cushman & Wakefield Inc
Location: San Jose
Posted on: June 8, 2021

Job Description:

Job Title

Bay Area Regional Facilities Manager

Job Description Summary

This position has managerial oversight of a portfolio of client facilities located in the Bay Area and has at least two Facilities Managers reporting into it. The Regional Facilities Manager has the overall responsibility for overseeing the implementation of policies, procedures and programs that will assure well-managed, well-maintained buildings and facilities, placing maximum emphasis on leading a staff in the positive response to the concerns and needs of the tenants, environmental health and safety, and quality programs, in coordination and conjunction with the goals and objectives of the client. The position is the primary liaison with the client and leads staff in the coordination of services and activities, financials, vendors and manpower required for current and future needs of the building and operations. The Regional Facilities Manager also has responsibility for the overall financial and KPI performance of the business plan within the respective portfolio.

Job Description


Ensure that a Strategic Management Plan has been developed for each site and that the Facility Manager(s), on-site staff, vendors and contractors are referencing that plan in carrying out the day-to-day operations of each site and ensuring that all operations are in compliance with the goals of the Strategic Management Plan, that they are in compliance with Cushman & Wakefield policies and procedures, with Client policies and procedures, and with the terms of the Management Service Agreement (MSA).

  • Be familiar with Cushman & Wakefield and Client policies and procedures as they relate to this assignment, along with the terms of the MSA.
  • Ensure that Annual Budgets, Quarterly Reforecasts of the Budget, Monthly Management Reports, Supplier Business Reviews, and Annual Property Conditions and Year-end Performance Reports are developed for each site.
  • Ensure that all site-specific documentation and reports are completed accurately and on time, including: Property Information Book, Site Operating Manual, Emergency Procedures Manual, Local Code Compliance Log, Safety Meeting Log, Elevator Logs, Janitorial Log, Vendor Certificates of Insurance, As-built Drawings, Incident Report Log, Invoice File, General Files, Contract Files, Annual Property Conditions Report and Year-end Performance Report, and other logs and reports as required by local, regional, and national jurisdictions.
  • Ensure compliance with all Service Level Agreements (SLAs) and Key Performance Indicators (KPI's).
  • Conduct formal site inspections on a regular quarterly basis (for smaller, more remote sites, annual site visits, or more frequently as practicality dictates) in compliance with established standard operating policies and procedures.
  • Establish and maintain positive relations with clients and client representatives, ensuring that all services and needs are being met satisfactorily within the parameters established by Client management. Conduct periodic visits, inspections, and surveys to determine client satisfaction.
  • Work with Client and Cushman & Wakefield facility managers to establish goals and objectives with timetables, both for projects and for subordinates supervised.
  • Assume responsibility for the hiring, training, development, supervision, and motivation for the key facility management positions reporting to you, and provide oversight for the filling and development of administrative, engineering, and technical staff.
  • Ensure regulatory compliance and effective management of risk and liability for both Cushman & Wakefield and Client.
  • Ascertain that service desk calls are followed up on in a timely and satisfactory basis in accordance with established standards.
  • Oversee the letting of contracts and their administration, including developing specifications, preparing bid packages, conducting bid tours, evaluating proposals and selecting contractors.
  • Monitor service contracts and contract summary reports for each site.
  • Oversee completion of tenant and capital improvements consistent with local codes and building standards to ensure timely completion, on budget, and client satisfaction.
  • Oversee all aspects of purchasing and expenditures processing. Ensure that all invoices are properly coded and paid on time.
  • Keep current of developments in commercial real estate market affecting current or potential value of asset and report to client representatives as appropriate.
  • Actively search for areas for improvement and make recommendations and implement where appropriate.
  • Support and provide the leadership necessary to achieve Cushman & Wakefield's Asset Services Vision, Mission and Values in the day-to-day conduct of business. Establish, exemplify, and maintain a standard of professionalism that projects the highest values to the client, vendors, and fellow employees at all times.


  1. Communication Proficiency (oral and written)

  2. Technical Proficiency

  3. Problem Solving/Analysis

  4. Customer Focus

  5. Financial Management

  6. Leadership

  7. Relationship Management

  8. Team Orientation

  9. Vendor Management

  10. Multi-Tasking


  • Bachelors' degree in Facilities Management, Corporate Real Estate, Project Management or Business Administration preferred


  • Minimum of 8-10 years of facility management experience with at least 3 years at the level of Senior Facility Manager
  • Experience in leasing, construction, engineering and all facets of property operation and building management
  • Experience with human resource and performance management processes
  • Experience with critical system environments preferred
  • CMMS/Work Order Management experience preferred


  • Certified Facility Manager (CFM), International Facilities Management Association (IFMA), Building Owners and Managers Association (BOMA) industry certifications recommended; other Engineering, Business or technical training or certifications preferred
  • Proficient in understanding management agreements and contract language
  • Ability to read and understand construction specifications, blueprints, and single line diagrams
  • Skilled in Building Management Systems maintenance and monitoring
  • Excellent computer and systems knowledge; Strong literacy in Microsoft Office Suite (MS Word, Excel, PowerPoint)
  • Strong discipline of financial management including financial tracking, budgeting and forecasting
  • Knowledge of Financial Systems (Yardi a plus)


This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 50-75% of the time; and extend hands and arms in any direction.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

Keywords: Cushman & Wakefield Inc, San Jose , Bay Area Regional Facilities Manager, Other , San Jose, California

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