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Change Manager - GOALS Capability Transformation 1327327

Company: Cisco Systems, Inc.
Location: San Jose
Posted on: June 8, 2021

Job Description:

What You'll Do

  • Lead change management activities of Change the Business (CTB) initiatives within the Capability Transformation Execution portfolio
  • Accountable for designing and implementing dynamic change and enablement programs, acting as a trusted advisor to business partners, and working to ensure program adoption goals are met
  • Aggregate, organize, and communicate change impacts with internal customers and extended teams.
  • Convert technical team documentation into cohesive process driven user documentation and enablement materials.
  • Define and implement communication, sponsorship, coaching, and training plans while leading the enablement plan and delivery
  • Lead the development of a communications framework, strategy, and operating rhythm for communicating with all stakeholders including, but not limited to, executive staff, senior management, project teams, business entities, partners, and employees.
  • Identify and evaluate potential change resistance and develop/execute mitigation tactics
  • Define adoption success metrics for the change
  • Develop stakeholder engagement and readiness plans, including handling a feedback loop to identify gaps and introduce plans to address and mitigate issues
  • Establish relationships and deliver results for diverse audiences including Sales, Global Partner Org, Marketing, Finance, Legal, Information Security, Product Management, etc.
  • Drive the transformation of CTB initiatives within an organization that delivers in a fast-changing environment (Agile Transformation)
  • Develop a plan that integrates with an Agile delivery approach
  • Partnering closely with development teams to ensure tight interlock to their deliverables and the change plan
  • Ability to strategically plan for overall direction, while also rolling up sleeves to deliver tactically to ensure success
  • Be a self-starter that thrives in the face of challenge, clearing obstacles with a resourceful and creative approach to problem-solving.

Who You Are

  • Experienced in change management principles, methodologies, tools and best practices
  • 10+ years of experience in using global standard change management processes and tools to create holistic change management strategies and plans that maximize employee adoption and organizational objectives
  • Background in communications strategy, planning, and execution to support change strategies
  • Background in measuring engagement and adoption to define change management progress, future planning, and success
  • Ability to work closely with external partners and guide them through the importance of change management
  • Ability to help drive program change management success by defining strategic roadmap and tactical plan
  • Experience working in a global and matrixed organization in the technology industry, with insight and sensitivity to cultural influences
  • Hands-on project experience in the areas of IT, communications, and training
  • Experience driving agile transformations and Go to Market strategies
  • Excellent communication and presentation skills (written and verbal)
  • Good problem solving, conflict resolution, and influencing skills
  • Proven track record of meeting or beating assigned targets and deadlines consistently.
  • Commerce, Distribution, and/or Partner lifecycle understanding is a plus; previous Cisco experience preferred
  • Process and functional aptitude to quickly learn and assimilate to new information
  • A critical problem solver who can be a teammate and collaborative
  • Bachelor's Degree - in Business Administration, Information Technology, Computer Science, Communications, Leadership, Organizational Behavior or related subject area or equivalent experience


  • CM certification required (PROSCI preferred)
  • Expert knowledge of MS Word, PowerPoint is required
  • SharePoint administration required
  • RALLY experience preferred
  • Experience with Captivate or other training applications is a plus
  • Experience with Smartsheets, Aha! or other similar applications is a plus
  • Project and Program management and planning experience
  • Experience/knowledge in Agile and SAFe project methodology

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Keywords: Cisco Systems, Inc., San Jose , Change Manager - GOALS Capability Transformation 1327327, Other , San Jose, California

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