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Production Lead -Manufacturing (3rd Shift, 10:00pm - 6:30am)

Company: BD (Becton, Dickinson and Company)
Location: San Jose
Posted on: June 8, 2021

Job Description:

Job Description Summary

BD is seeking a Salesforce.com Solution Lead to support the implementation and extension of our Field Service cloud for our professional services group within Global Customer Service. Ideal candidates will have experience implementing and supporting Salesforce ecosystems (extensive experience with Sales, Service, Field Service, or Community cloud is required). This role will be joining a healthy and high-functioning Agile team that has been working together for the past few years. Directly reporting to the Product Manager leading this inflight implementation.

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

BD is seeking a Salesforce.com Solution Lead to support the implementation and extension of our Field Service cloud for our professional services group within Global Customer Service. Ideal candidates will have experience implementing and supporting Salesforce ecosystems (extensive experience with Sales, Service, Field Service, or Community cloud is required). This role will be joining a healthy and high-functioning Agile team that has been working together for the past few years. Directly reporting to the Product Manager leading this inflight implementation.

Responsibilities:

  • Maintain and refine program backlog
  • Mentor team members on Field Service Cloud functionality
  • Develop solutions and turn them into user stories
  • Lead workshops including business process reviews, discovery sessions, requirements gathering, and design sessions
  • Map current and future state technology process maps in Visio and PowerPoint
  • Work with architects to build the designed Salesforce Field Service solution
  • Articulate to stakeholders the value of recommended solutions
  • Perform analysis of complex business information including business and technical requirements, process models, user stories, and process gaps
  • Suggest Salesforce development best practices to drive business transformation
  • Requirements analysis: collaborates with stakeholders and product teams to break down large stories into features and user stories that can be understood by development team

Qualifications:

  • 5+ years Salesforce.com Sales, Service, Field Service, Communities experience
  • Preferred Experience:
  • Salesforce consulting experience
  • Salesforce.com Service, Field, and Communities
  • Experience working with medical device/healthcare companies

Click on Apply if this sounds like you!

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life's purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program - which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components - is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit https://jobs.bd.com/

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location

USA CA - San Diego Bldg A&B

Additional Locations

Work Shift

Keywords: BD (Becton, Dickinson and Company), San Jose , Production Lead -Manufacturing (3rd Shift, 10:00pm - 6:30am), Other , San Jose, California

Click here to apply!

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