Homelessness Prevention Case Manager
Company: Sacred Heart Community Service
Location: San Jose
Posted on: June 8, 2021
Sacred Heart Community Service, located in San Jos, CA, is
looking for a Homelessness Prevention Case Manager to support
families at-risk of homelessness through financial assistance,
temporary case management, and connections to resources and
supports in the community. This individual must be a self-starter,
highly organized and detail oriented with strong communication
skills, experience in case management understanding of and
sensitivity to the needs of low-income families, and ability to
work flexibly and creatively and have a passion for our mission -
to change lives and impact poverty. For over 50 years, SHCS has
been one of the leading institutions addressing poverty in Santa
Clara County through a strategy that combines meeting basic needs,
offering tools for self-sufficiency, and engaging the wider
community to be involved.
The Homelessness Prevention Case Manager works with low-income
families to prevent or end homelessness by focusing on one-time and
short-term financial assistance, strength-based case management,
advocacy, landlord mediation, outreach and other supportive
services that result in maintaining stable, permanent housing. The
Case Manager screens, assesses, and conducts intakes for
prospective participants. The Case Manager provides enrolled
families with flexible financial assistance, temporary case
management, and other support that takes a creative "whatever it
takes" approach to ensure that families maintain permanent housing.
This position is part of the Family Assistance Team and reports to
the Family Assistance Manager.
Description of Duties
Case Management (75-85%)
- Conducts prescreens and intakes to determine participant
eligibility and assess appropriate level of assistance needed.
- Engages families through assessment of strengths and needs and
development of goals and service plan to ensure families remain
- Maintains a flexible caseload of up to 30 or more households,
including households receiving one-time financial assistance and
households participating in case management. Works with each case
managed family to develop and implement a strength based case
management plan to overcome economic and housing challenges and
maintain stable housing.
- Provides and assists households with information, referrals,
and connections to develop a support system, including connecting
with public benefits and other community resources to maintain
- Acts as an advocate in maintaining stable housing, including
assisting families with education on tenant's rights, landlord
mediation and advocacy, and connections to legal services, as
- Assists families with finding and securing new housing, when
- Supports families with budget counseling and financial literacy
- Assists families with immediate crisis intervention, advocacy,
problem-solving and other appropriate interventions, as
- Connects families to other opportunities and resources at SHCS,
including essential services, self-sufficiency programs, and
opportunities to volunteer and to participate in organizing
- Communicates with households at regular intervals after they
have received financial assistance or completed case management to
assess housing status and provide additional resources or support
- Develops, tracks, and analyzes monthly goals and objectives in
accordance with the operating plan and funder requirements.
- Documents program activity, including prescreens, intakes,
financial assistance, and case management into HMIS and Salesforce
databases within one business day.
- Maintains case files and progress notes, adhering to
professional standards and designated time frames.
- Implements program evaluation tools (i.e., pre/post tests,
satisfaction surveys, etc.), analyzes and reports on outcomes.
- Submits monthly narrative, data, and other reports as
- Processes financial assistance payments, as needed.
Outreach and Engagement (5%)
- Participates in efforts to promote the availability of
homelessness prevention assistance through SHCS and its
collaborative partners, including publicly representing the program
and organization with community partners and at community fairs or
- Develops and nurtures collaborative relationships with
community partners, including schools and the court system, among
Participation and Leadership (10-20%)
- Engages and develops program volunteers by providing education,
training, feedback, and support.
- Supports the recruitment, engagement and development of leaders
through 1:1 meetings, training, and committee support.
- Supports the development and ongoing work of the Family
Assistance Advisory Committee.
- Works collaboratively with the Family Assistance Team to ensure
appropriate coverage of all team responsibilities, including
providing backup staff support for other program activities.
- Supports continuous learning, evaluation, and improvement
within the Family Assistance Team.
- Supports the planning and participates in agency-wide programs,
events, and outreach efforts.
- Supports the planning and attends staff meetings, retreats, and
other team and agency events.
- Performs other duties as assigned.
Required Qualifications and Experience
- Strong commitment to our vision of a community united to ensure
that every child and adult is free from poverty.
- Bachelor's degree in social work, public health, or related
field or equivalent experience.
- Three years of experience in human services or related
- Experience providing culturally competent, strength-based case
management, supportive services, and linkages to community
- Experience and knowledge in the functions of intake,
assessment, service planning, case coordination, case conferencing,
service plan implementation, crisis intervention, monitoring and
follow-up, and case closure.
- Strong communication skills, including the ability to deliver
difficult messages with compassion and to communicate respectfully
with families in stressful situations.
- Sensitivity to issues surrounding households experiencing
homelessness, substance use, mental illness, or disabilities.
- Ability to thrive in a flexible, fast-paced environment, while
maintaining a positive, solution-oriented approach.
- Ability to work collaboratively in a team environment and to
work independently with limited supervision when necessary.
- Computer skills including proficiency in MS Word, Excel, Power
Point, Google Suite and ability to quickly learn and develop
proficiency with tracking database systems.
- Valid CA driver's license, reliable personal vehicle, and
- Must complete a criminal background check.
Preferred Qualifications and Experience
- Bilingual and bicultural in English-Spanish written and verbal
- Two years of experience working in outreach, shelter, or
supportive housing programs for homeless or at-risk
- Experience working with landlords, local rental markets, and/or
Housing First focused non- profits.
Position is non-exempt, full-time and reports to the
Homelessness Prevention Program Manager.
The salary is commensurate with experience, ranging from
Excellent benefits include fully paid medical insurance for
employees and majority paid medical insurance for qualified
dependents, dental insurance, vision insurance, 12 paid holidays,
10 paid sick days per year, paid vacation starting at 10 days per
year, additional wellness benefits, basic life and long-term
disability insurance, professional development and more.
Sacred Heart Community Service is proud to be an Equal
Opportunity workplace and an Affirmative Action Employer. SHCS is
committed to building a team of people of diverse ethnic, cultural,
and experiential backgrounds. We especially encourage members of
historically underrepresented and marginalized communities, people
of color, women, people living with disabilities, veterans, and
LGBTQ+ people to apply. It is the policy of Sacred Heart Community
Service to prohibit discrimination and harassment of any type and
to afford equal employment opportunities to employees and
applicants, without regard to race, color, ethnicity, ancestry,
religion, age, sex, gender, sexual orientation, gender
identity/expression, pregnancy, medical condition or genetic
information, veteran status, national origin, disability, marital
or other protected status. SHCS will conform to the spirit, as well
as the letter of all applicable laws and regulations.
This position is represented by Service Employees International
Union (SEIU), Local 521.
Keywords: Sacred Heart Community Service, San Jose , Homelessness Prevention Case Manager, Other , San Jose, California
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