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Sr. Business Operations Manager, Digital Media Retention

Company: Adobe Systems Incorporated
Location: San Jose
Posted on: May 3, 2021

Job Description:

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The opportunity

The Customer Experience organization is dedicated to driving customer success at scale through personalized, engaging experiences across our Creative Cloud and Document Cloud businesses. We do that by identifying and developing exceptional experiences for our customers every time they interact with Adobe. We are looking for someone with high-energy, passion, and a willingness to dive in to get the job done quickly and with precision. They explore challenges through empathizing and analyzing market trends to deliver on solutions that mix people, process, and technology. The role requires an individual with experience influencing and collaborating with cross-functional teams, making decisions with a customer- and data-first approach, and navigating within a fast-paced agile environment. This includes having a strong ability to communicate across all levels, including executive staff. Collaboration, establishing and cultivating relationships, and impeccable organization-all with a positive attitude-are crucial for success in this role.

Your responsibilities

You will align Retention activities, communication, and teams across the Digital Media organization to make decisions and drive projects forward with a specific focus on driving retention alignment within Customer Experience.

  • Support the Senior Director of Global Growth and Experience Optimization, partnering closely with our Analytics and Support teams to drive overall alignment across Retention activities
  • Provide program support on projects - manage requirements, track action items, and help move projects forward to completion
  • Identify areas to streamline operational processes and lead change within the organization
  • Work with business operations across the organization to understand and help craft dynamic business and operational priorities
  • Handle appropriate senior-level communication


  • 8+ years of business operations or program management experience
  • Relentless, creative approach in clearing obstacles; innovation around solutions; perseverance to fast-fail and see it through success
  • Passion for storytelling with data and finding opportunities for improvements that are driven by data
  • Experience developing and championing a compelling point of view around industry standards and emerging trends in organizational effectiveness while finding opportunities to expand the capability and maturity of practice offerings, crafting and delivering solutions to improve business operation
  • Experience leading transformation/improvement programs; define and establish program structure and governance frameworks, business case management, key metric measurement, bench marking, lead executive steering committee, stakeholder management, financial management
  • Experience working with senior leaders (VP/Sr. Director level) to shape programs from high level objectives and problem areas
  • Passion for how things work and structure within an ambiguous environment
  • Exceptional verbal and written communication skills; ability to synthesize and structure strategic issues in a concise way
  • Distinctive ability to inspire and influence in a matrix

Keywords: Adobe Systems Incorporated, San Jose , Sr. Business Operations Manager, Digital Media Retention, Other , San Jose, California

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