The City of San Jos, Information Technology Department, seeks an
Enterprise Collaboration and Productivity Technologies Manager.
This position is responsible for understanding Citywide customer
needs to lead an essential program. Key focus areas include:
establishing a strong architecture for productivity and
collaboration tools, increasing user adoption, establishing robust
enterprise content management processes and technological
approaches, and supporting business process automation technology
The ideal candidate possesses extensive technical experience
delivering solutions, in a Microsoft ecosystem, at scale for a
large organization. The ideal candidate will also possess superior
customer service and engagement skills.
- Owns the product vision, strategy, and roadmap for
collaboration and productivity platforms.
- Defines and delivers solutions using Microsoft SharePoint,
Office365, and the Microsoft ecosystem.
- Serves as a subject matter expert and interacts with customers,
senior management, City teams, and vendor partners.
- Leads modernization, digital transformation, workflow
automation, and related process re-engineering efforts by educating
the user community on features and capabilities through
presentations and demonstrations.
- Oversees governance and project management activities for the
productivity and collaboration product line to ensure user
adoption, while simultaneously providing standardization necessary
for security, compliance and discoverability.
- Creates compelling end user adoption strategies.
- Leads and develops team members.
- Works with product owners, stakeholders, and developers to
define and deliver high-value features.
If you are looking for an exciting opportunity that presents
important challenges, want to help a City thrive through
productivity and collaboration technology and have an excellent
record of leading essential business-technical programs, this is
the role for you!
This recruitment may be used to fill multiple positions in this,
or other divisions or departments. If you are interested in
employment in this classification, you should apply to ensure you
are considered for additional opportunities that may utilize the
applicants from this recruitment.
The ideal candidate will possess the following desirable
competencies, as demonstrated in past and current employment
Job Expertise - Demonstrates knowledge of and experience with
applicable professional/technical principles and practices,
Citywide and departmental procedures/policies and federal and state
rules and regulations.
- 3 or more years of experience architecting and implementing a
vision, strategy and roadmap for Microsoft and related productivity
and collaboration tools.
- Advanced knowledge and experience managing electronic content /
document management tools, collaboration tools, productivity tools
and business process automation tools.
- Deep technical and architectural understanding of
administration and functional capabilities of Microsoft SharePoint,
Exchange, Office365, and other parts of the Microsoft
- Proven ability to lead business solution projects to successful
conclusion with diverse teams to effectively achieve high adoption
and user satisfaction of productivity and collaboration
- Proven ability to lead and address business process automation
efforts that improves efficiencies across the enterprise.
Project Management - Ensures support for projects and implements
agency goals and strategic objectives.
Leadership - Leads by example; demonstrates high ethical
standards; remains visible and approachable and interacts with
others on a regular basis; promotes a cooperative work environment,
allowing others to learn from mistakes; provides motivational
supports and direction.
Analytical Thinking - Approaches a problem or situation by using
a logical, systematic, sequential approach.
Change Management - Demonstrates support for innovation and for
organizational changes needed to improve the organization's
effectiveness; facilitates the implementation and acceptance of
change within the workplace.
Problem Solving - Approaches a situation or problem by defining
the problem or issue; determines the significance of problem;
collects information; uses logic and intuition to arrive at
decisions or solutions to problems that achieve the desired
Vision/ Strategic Thinking - Supports, promotes, and ensures
alignment with the organization's vision and values; understands
how an organization must change in light of internal and external
trends and influences; builds a shared vision with others and
influences others to translate vision to action.
Communication Skills - Effectively conveys information and
expresses thoughts and facts clearly, orally and in writing;
demonstrates effective use of listening skills; displays openness
to other people's ideas and thoughts.
The selection process will consist of an evaluation of the
applicant's training and experience based on the application and
responses to the Job Specific Questions. Only the candidates whose
backgrounds best match the position will be invited to proceed in
the selection process. Additional phases of the selection process
will consist of one or more interviews, one of which may include a
- Please select the areas of technical competency where you have
comprehensive enterprise level experience in designing,
implementing, managing, and troubleshooting: (Check all that
- Office 365 and SharePoint Online
- SharePoint 2016
- Microsoft Azure
- SharePoint Enterprise Search
- Power BI
- .NET Framework
- Windows PowerShell
- Other programming languages (C#, Python, etc)
- None of the above
- From the technology you selected in the previous question,
please select two (2) technologies and describe your experience in
leading teams who have implemented it. Include the size of the
team, what strategies you implemented to develop that team, and
what were the results?
You must answer all job-specific questions in order to be
considered for this vacancy or your application will be deemed
incomplete and withheld from further consideration. In addition,
please attach your resume as part of the application process. If
you have questions about the duties of these positions, the
selection or hiring processes, please contact Devika Tandan at
The actual salary shall be determined by the final candidate's
qualifications and experience. In addition to the starting salary,
employees in the Enterprise Supervising Technology Analyst
classification shall also receive an approximate five percent (5%)
ongoing non-pensionable compensation pay.
California Equal Pay Act
Memorandum of Agreement (City Association of Management
Any combination of training and experience equivalent to:
Education: Bachelor's Degree from an accredited college or
university with coursework in computer science, information
systems, business administration, or closely related field.
Experience: Seven (7) years of experience managing, maintaining
and implementing significant technology programs, computer system
infrastructure and design, network operations, security design,
application development and configurations and system/servicer
administration, including a combination of five (5) years of
supervisory and project personnel management experience, of which
at least two (2) years should be supervisory experience over a
- Employment Eligibility: Federal law requires all employees to
provide verification of their eligibility to work in this country.
Please be informed that the City of San Jose will NOT sponsor,
represent or sign any documents related to visa
applications/transfers for H1-B or any other type of visa which
requires an employer application.