Splunk continues to enjoy incredible growth year over year. With
growth comes scaling opportunities and the need to take the
friction out of our processes, platforms, and systems to drive
scale, efficiency, and effectiveness.
As a Group Product Manager for Customer Engagement, you will
drive exciting, cross-org, cross-functional Consumer Engagement
initiatives that will engage & delight millions of Splunk global
customers through personalized and intuitive experiences. You will
be responsible for enabling digital shopping, fulfillment, and a
right-sized personalized account management experience for Splunk
Customers. You will manage a team of Product Managers with the
accountability for developing solutions that directly impact Splunk
customer's experience growth. You will lead both figuring out what
to build for our customers (Product Discovery) and
building/shipping (Product Delivery) those solutions. You'll plan
this work as a series of evolving hypothesis-based bets and
initiatives that prioritise the most valuable opportunities for
solutions that help us retain and grow our customer base.
The Product Management team works closely with IT engineers to
guide products from conception to launch, and with our business
stakeholders to drive successful business outcomes. As part of the
Product Management team, you bridge the technical and business
worlds as you design solutions with our creative and prolific
engineers and then zoom out to interface and influence matrix teams
such as Sales, Customer Success, Products, Marketing, to name a
few. You will recruit, build and manage a world-class product team,
and evaluate feedback from support teams and users to continuously
measure and improve product performance.
You have a bias for action and can break down complex problems
into steps that drive product development. Through your technical
expertise you will identify setbacks and roadblocks within a
project and generate solutions for resolving them quickly. You will
be accountable for driving the Product roadmap and features we
deliver for our diverse set of customers - both internal to Splunk,
and external Customers and Prospects. To be successful you will
have to balance priorities, collaborate with senior leaders, and
present to cross-functional teams while delivering within an agile
delivery framework, and managing key performance indicators.
This position requires you to be a self-starter with the ability
to take ownership, work with tight timelines, handle various tasks
simultaneously while continuing to develop a positive work culture!
In addition, great oral communication and written documentation
skills are critical for this role.
What you'll do: Yeah, I want to and can do that:
- Recruit, lead, mentor and manage a team of product managers.
Inspire and motivate the team to drive the IT Eng Platform Product
team to a best-in-class team.
- Responsible for employee professional development. Lead and
encourage a team of accomplished product managers, enabling high
performance and removing obstacles to the attainment of their
- Influence senior executives and the broader organization as to
the product direction and other key strategic considerations.
- Partner with other product managers, development managers,
project managers, and technical leads across the organization to
align strategies, roadmaps, priorities, dependencies, and releases
to mitigate risks and issues.
- Actively network with key industry contacts to understand
standard methodologies and emerging trends for the domain and how
they can be used within the company.
- Create data/analytics to track and control the health of the
product and business impact. This includes functional and technical
- Manage the product backlog to ensure the highest business value
is being delivered to our internal business partners. Articulate
the value of the work and how it contributes and supports the OKRs
of the product using objective data. Provides the scrum team with
the necessary context of the problems they are solving and for
whom. Conduct customer research for new initiatives and product
- Independently author technical feature requirements in the form
of user stories and acceptance criteria for varying business use
cases, as needed.
- Support agile and product principals through sprint execution.
Develops stories and defines clear acceptance criteria for
completion. Partner with the scum team to ensure quality. Create
and use test and learn practices, to drive product learnings and
- Produce and lead go-live release communications that inform a
diverse set of partners and/or users of new features and/or
changes. Exhibit strong communication within the immediate scrum
team, and with key partners/end users of the product. Can demo and
interact with customers/users and how they use a product,
articulating its benefits.
- Cultivate a positive culture where there is a sense of purpose,
ideas are heard, and decisions are transparent.
Requirements: I've already done that or have that!
- 7+ years of technical product management experience
- 4+ years of experience leading product management teams,
including a geographically dispersed workforce.
- Experience using Atlassian JIRA or equivalent to manage
backlogs and document features.
- Excellent written documentation and executive presentation
- Travel up to 25% between Splunk San Jose and San Francisco
offices to meet with key partners.
Preferred knowledge and experience: These are a huge plus:
- B2B Shopping and eCommerce experience preferred, but not
Education: Got it!
- BS or MS in Computer Science/Information Systems or equivalent
What We Offer You: Wow, I want that.
- A constant stream of new things for you to learn. We're always
expanding into new areas, bringing in open source projects and
contributing back, and exploring new technologies.
- A set of extraordinarily hardworking, innovative, open, fun and
dedicated peers, all the way from engineering and QA to product
management and customer support.
- Growth and mentorship. We believe in growing engineers through
ownership and leadership opportunities. We also believe mentors
help both sides of the equation.
- A stable, collaborative and supportive work environment.
We don't expect people to work 12 hour days. We want you to have
a successful time outside of work too. Want to work from home
sometimes? No problem. We trust our colleagues to be responsible
with their time and dedication and believe that balance helps
cultivate an extraordinary environment
This isn't a job - it's a life changer - are you ready?
Splunk has been named one of San Francisco Bay Area's "Best
Places to Work" by the San Francisco Business Times, ten years in a
row. We offer a highly competitive compensation package and a
plethora of benefits.
Splunk is proud to be an equal opportunity workplace and is an
affirmative action employer. We value diversity at our company. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, or any other applicable legally
protected characteristics in the location in which the candidate is
applying. For job positions in San Francisco, CA, and other
locations where required, we will consider for employment qualified
applicants with arrest and conviction records.