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Customer Service Associate

Company: Alliance Inc.
Location: San Jose
Posted on: May 3, 2021

Job Description:

As theCustomer Service Associateyou will be responsible for communicating with customers and maintaining a positive relationship with them. Additionally you will be the first point of contact with customers in identifying and resolving their questions or issues.Responsibilities:Consistently delivers a remarkable customer service experience.Responsible for improving customer retention using strategic programs, services, and excellent communication.Works extensively with the customer to provide timely solutions including order entry, order follow-up, shipment tracking, order updates, etc.Accepts coaching and takes action to improve performance.Combines service and sales with systems skills and basic product knowledge to ask customers questions and effectively offer relevant solutions.Shares relevant customer feedback with sales partners to form new strategies and resolve issues.Quickly captures customer's needs and seamlessly provides delivery options that meet those needs.Proactively looks for opportunities to drive sales growth by identifying new leads.Provide a personalized approach that shows customers we can help, regardless of their need.Requirements:Experience providing excellent customer service in a fast-paced contact center environment.Experience using relevant computerapplications/software.Must have proof of at minimum a High School Diploma or equivalent; with post-secondary education being preferred.Skilled working with dual monitors and multi-line phone systems.Strong typing and accurate data entry skills required.Self-starter with proof of a strong work ethic and energetic personality.

Keywords: Alliance Inc., San Jose , Customer Service Associate, Other , San Jose, California

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