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Customer Service Representative

Company: Suez-Na
Location: San Jose
Posted on: May 3, 2021

Job Description:

WE'RE LOOKING FORCustomer Service RepresentativeEmployment typeRegular / PermanentLocation5900 Silver Creek Valley RoadSan Jose, CALIFORNIA, 95138-1009United StatesReference Numberreq21319Who we are?With 90,000 people on five continents, SUEZ is a world leader in smart and sustainable resource management. We provide water and waste management solutions that enable cities and industries optimize their resource management and strengthen their environmental and economic performances.SUEZ Water Technologies & Solutions looks for innovation everywhere. For more than 100 years, SUEZ has been at the forefront of innovation, from the SUEZ Canal to addressing water scarcity. Finding solutions to the world's biggest problems has never been more important than right now. Join us today and become an essential part of the Resource Revolution!Who are we looking for?Qualifications/RequirementsBachelor's Degree from an accredited college or university or equivalent work experience.Minimum of 1 year of SAP experience in the SD or related modules or related ERP experience.Desired CharacteristicsDemonstrated to be a self-initiative starter.Proactive approach to problem solving. Clear thinking & ability to effectively communicate.Influencing skills to get stakeholders towards a single goal.Effectively balance multiple initiatives.Experience working in a fast-paced environment.Team player.What will you be doing?The Collections Representative will be responsible for day-to-day management of customer accounts receivable balances and maintaining low past dues for a high transaction business. They will provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. In addition, you will: Process credit memo requests via workflow Manage high volume phone calls to assigned delinquent customers Reconcile customer disputes as they pertain to payment of outstanding balances Be comfortable with Internal and External customer interfaces Possess good organizational skills Be a strong and clear communicator via telephone and email Have the ability to manipulate and function in Microsoft Office (Excel, Word, and Outlook) Possess SAP knowledge Have strong attention to detail Possess knowledge of Billing and Collections procedures Have Accounts Receivable knowledge/experience Be able to prioritize and manage multiple responsibilities Possess self-driven skill sets and be able to work without direct daily manager supervisionAdditional Responsibilities:Support business billing quality program and assist as required any billing quality disputes from customers.Identify process improvement opportunities in your work and the work of other individuals and functions.Maintain full confidentiality with customer information.Other projects as assigned.Compensation:Annual 0.00 - 0.00 USDIs relocation for this position offered:NoNumber of Job Openings:1Company Grade/Band:Other SalariedSUEZs Water Technologies and Solutions (SWTS) offers a great work environment, professional development, challenging careers, and competitive compensation.WTS is an Equal Opportunity Employer (. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.Suez WTS is NOT accepting unsolicited assistance from search firms. All resumes submitted by search firms to any employee of Suez WTS in any fashion without a valid written search agreement in place will be deemed the sole property of Suez WTS. No fee will be paid if a candidate is hired by Suez WTS based upon an unsolicited referral.Orga: WTSIndeedWTSUS:No

Keywords: Suez-Na, San Jose , Customer Service Representative, Other , San Jose, California

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