Field Support Engineer

Company: Advantest
Location: San Jose
Posted on: May 3, 2021

Job Description:

Job DescriptionThe Field Support Engineer will be responsible for customer site preparation consultation, on-site installation, implementation planning, maintenance, and repair of Advantest systems. This will include hardware, software, and networking products as well as operating systems. Install and optimize hardware/software products and configurations at customer sites. Perform on-site calibration services per Advantest recommended calibration intervals. Troubleshoot, diagnose and resolve product performance problems. Perform on-site maintenance and repair services. Ensure high level of customer satisfaction by advising customers on preventive maintenance, best known methods/practices and configurations, which may impact product system uptime performance.Responsibilitiesinclude:Working within established policies, processes and procedures, deliver hardware support services for Advantest's fully integrated ATE system solutions Solve complex problems related to system uptime or availability Failure data and parts usage analysis (Excel) Strong teamwork and communications with local support team members and management Respond to all hardware technical support needs from the assigned account(s). Ability to 'work-to-completion' upon short notice which requires working overtime Timely and accurate completion of all administrative tasks associated with the task performedPhysical requirements: Travel to local customer site via vehicle (Bay Area and some Folsom) Must be able to lift 40-50 pounds without assistance and be able to bend into machinery without restrictions. Push or pull up to 200 lbs. of test equipment and tools using qualified cart or pallet jack. Transport parts or equipment weighing up to 50 lbs. (assistance available when lifting item(s) over 50 lbs.). System repair/servicing requires frequent bending, stooping, kneeling, twisting and occasionally working in unusual positions using full body mobility.RequirementsBachelor's degree in a related field of study required Fluent in EnglishTravel outside Bay Area will be required up to ~25% (JobSummaryPosition Type:RegularAdditional Information: Location(s): US-CA-San JoseField of Activity: Field ServiceSDL2017

Keywords: Advantest, San Jose , Field Support Engineer, Other , San Jose, California