Senior Executive Support Specialist

Company: Cynet Systems Inc
Location: San Jose
Posted on: April 10, 2021

Job Description:

Senior Executive Support Specialist - CSI-IT-105- San Jose, CA We are looking for Senior Executive Support Specialist for our client in San Jose, CA

Job Title: Senior Executive Support Specialist

Job Location: San Jose, CA

Job Type: Contract

Job Description:

The client is looking for an IT Executive Support Service Desk Analyst who is accustomed to providing the highest level of in-person, and remote support to our executives and their direct staff.
The candidate will thrive in an environment that appeals to your self-sufficient and resourceful nature while working closely with your counterparts to provide technical assistance and support related to computer systems (Windows and Mac), mobile devices, and events.
This is an excellent opportunity to be part of a growing organization with a bright future.
Executive Support Analysts are responsible for responding to queries, completing diagnostic triage, isolating problems as well as providing and implementing sound solutions.

Responsibilities:

Serve as a point of contact for the executive leadership team and the executive assistants who support them.
Establish trust and maintain a high level of discretion for all Executive Support activities.
Create and execute detailed plans around executive-level projects and/or tasks.
Accurately manage crisis escalation with technical teams in the pursuit of resolving complex issues.
Serve as an escalation point for our global service desk team.
Perform installations, replacements, upgrades, and other hardware/software related tasks as needed.
Create and contribute to various forms of documentation (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
Provide hands-on training on IT rollouts to executives and executive admin teams.
Proactively seek out projects to improve the support experience.
Provide Audio/Video support for high-priority Events and Meetings.
Travel, on occasion to provide technical support.
Provide 24 x 7 support in an on-call rotation.

Required Qualifications:

Bachelor's degree in Computer Science, a related field or equivalent experience.
2+ years of experience in Enterprise Executive Support.
4+ years of experience troubleshooting Windows & Mac OS, Apple iOS and Android.
4+ years of experience working directly with Executive and Director level employees.
Experience with Active Directory, Microsoft Exchange (EMC), Outlook Web Access and Office 365.
Experience with client-side troubleshooting of network services (i.e. DNS, DHCP, and certificate-based authentication). Published at 01-25-2021
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Today's Date:--Wed Mar 24 2021 Cynet Systems is an Equal Opportunity Employer

At Cynet Systems, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military, women, minority and veteran status, and any other characteristic protected by applicable law. Cynet Systems believes that diversity and inclusion among our teammates are critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Keywords: Cynet Systems Inc, San Jose , Senior Executive Support Specialist, Other , San Jose, California