Senior Executive Support Specialist
Company: Cynet Systems Inc
Location: San Jose
Posted on: April 10, 2021
Senior Executive Support Specialist - CSI-IT-105- San Jose, CA
We are looking for Senior Executive Support Specialist for our
client in San Jose, CA
Job Title: Senior Executive Support Specialist
Job Location: San Jose, CA
Job Type: Contract
The client is looking for an IT Executive Support Service Desk
Analyst who is accustomed to providing the highest level of
in-person, and remote support to our executives and their direct
The candidate will thrive in an environment that appeals to your
self-sufficient and resourceful nature while working closely with
your counterparts to provide technical assistance and support
related to computer systems (Windows and Mac), mobile devices, and
This is an excellent opportunity to be part of a growing
organization with a bright future.
Executive Support Analysts are responsible for responding to
queries, completing diagnostic triage, isolating problems as well
as providing and implementing sound solutions.
Serve as a point of contact for the executive leadership team and
the executive assistants who support them.
Establish trust and maintain a high level of discretion for all
Executive Support activities.
Create and execute detailed plans around executive-level projects
Accurately manage crisis escalation with technical teams in the
pursuit of resolving complex issues.
Serve as an escalation point for our global service desk team.
Perform installations, replacements, upgrades, and other
hardware/software related tasks as needed.
Create and contribute to various forms of documentation (Processes,
Policies, Training Material, Quick Reference Guides, Knowledge base
Provide hands-on training on IT rollouts to executives and
executive admin teams.
Proactively seek out projects to improve the support
Provide Audio/Video support for high-priority Events and
Travel, on occasion to provide technical support.
Provide 24 x 7 support in an on-call rotation.
Bachelor's degree in Computer Science, a related field or
2+ years of experience in Enterprise Executive Support.
4+ years of experience troubleshooting Windows & Mac OS, Apple iOS
4+ years of experience working directly with Executive and Director
Experience with Active Directory, Microsoft Exchange (EMC), Outlook
Web Access and Office 365.
Experience with client-side troubleshooting of network services
(i.e. DNS, DHCP, and certificate-based authentication). Published
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Today's Date:--Wed Mar 24 2021 Cynet Systems is an Equal
At Cynet Systems, we are committed to providing an environment of
mutual respect where equal employment opportunities are available
to all applicants and teammates without regard to race, color,
religion, sex, pregnancy (including childbirth, lactation, and
related medical conditions), national origin, age, physical and
mental disability, marital status, sexual orientation, gender
identity, gender expression, genetic information (including
characteristics and testing), military, women, minority and veteran
status, and any other characteristic protected by applicable law.
Cynet Systems believes that diversity and inclusion among our
teammates are critical to our success as a global company, and we
seek to recruit, develop and retain the most talented people from a
diverse candidate pool.
Keywords: Cynet Systems Inc, San Jose , Senior Executive Support Specialist, Other , San Jose, California
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