2655.0207 - Implementation Advisor
Company: 8x8, Inc.
Location: San Jose
Posted on: April 8, 2021
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Job Description:
8x8 (Nasdaq: EGHT) was selected by Forbes as the 10th best
performing stock,--8x8 ranked No. 10 on the Forbes list of--20 Fast
Growing Tech Stars.--Additionally Forbes selected 8x8 the 23rd best
small company--based on Growth and Financial Performance, 8x8 Ranks
23rd on Top 100 List and 10th on List of Fast Growing Tech Stars.
8x8 is the one connection businesses need to experience the unique
capabilities of--advanced VoIP communications. We offer--voice,
video, mobile and unified communications solutions for small-to
medium businesses--and distributed enterprises.--Our business
services integrate advanced phone services, contact center
solutions, web conferencing, powerful online productivity
tools--and flexible service plans.--8x8 services are affordable as
well as easy to setup and use. Job Description 8x8 is seeking
Customer Service and Technical Support specialists to assist our
business customers with our award winning hosted PBX switch, IP
phones, networks, and VoIP service. The Implementation Services
Team assists customers in setting up their new phones, features and
services, by providing configuration advice, training, and problem
resolution throughout the setup and installation process. The ideal
candidate will ensure customer success, exceeding their
expectations throughout the
installation and setup process. You'll work directly with customers
before, during and after their
installation -- promptly assisting them with the initial setup and
configuration of extensions and services.
You'll assist with equipment activation, transferring phone numbers
to 8x8 from a prior carrier, and ensure that billing is setup
properly. Responsibilities --- Answer inbound calls and perform
troubleshooting steps to resolve customer issues
--- Instruct customers on how to effectively utilize the self
service portal
--- Help customers configure telephone extensions, services, and
activate equipment
--- Assist customers in porting their numbers from a previous
provider to 8x8
--- Meet or exceed productivity metrics while enhancing the
customer experience
--- Resolve immediate escalations to ensure customer satisfaction
Qualifications
Keywords: 8x8, Inc., San Jose , 2655.0207 - Implementation Advisor, Other , San Jose, California
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