Donor Center Coordinator - San Jose
Company: The American National Red Cross
Location: San Jose
Posted on: February 23, 2021
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Candidate Home. By joining the American Red Cross you will touch
millions of lives every year and experience the greatness of the
human spirit at its best. Are you ready to be part of the world's
largest humanitarian network? Job Description: As part of the
world's largest humanitarian network, the American Red Cross places
top priority on the health and safety of our employees, volunteers,
blood donors and those who receive our aid and services. Our
commitment to public health is unwavering-both during the COVID-19
pandemic and year-round. As one of the nation's premier
humanitarian organizations, the American Red Cross is dedicated to
helping people in need throughout the United States and, in
association with other Red Cross networks, throughout the world. We
provide almost half of the nation's blood supply, as well as
humanitarian relief at home and abroad. We turn compassion into
action through the care we provide our blood donors, and the spirit
of service we share with our colleagues. If you share our passion
for helping people, then join us in this excellent career
- Direct to donor recruitment using multiple channels to contact
and schedule current platelet, plasma, and whole blood
- Donor Center Coordinator will lead face to face interactions
responding quickly to donor questions or issues in a professional
- Develop a working knowledge of donor criteria to identify and
convert right type donors based on inventory, product, and
- Follow standard recruitment practices to ensure maximum number
of donations are scheduled each day, while upselling multiple
future appointments at the fixed center.--
- Maintain updated knowledge of all red cross initiatives to
present to donors and local team to meet daily production
- May assist local team in accurate record reviews, pulling and
managing donor charts from regulated system, and managing donor
flow to avoid errors and poor customer services.
- May lead in promoting community outreach within the
geographical radius of donor center Perform other related duties as
- Minimum one year of telemarketing, sales, customer service or
call center experience is required. Some college preferred.--
- Variable schedule to include possible holidays, weekends, and
- Effective time management and prioritization skills.
- Computer experience, excellent customer service and
problem-solving skills required.
- Willingness to work independently or as part of a team.
- Must be able to be managed remotely.
- Ability to communicate and interact with all kinds of people
(both externally with donors, and internally with team members and
- Effective phone skills i.e., well spoken, excellent active
- Must be organized.
- Must be able to multi-task.
- Ability to meet and/or exceed assigned goals.
- Effective verbal and persuasive communication skills, the
ability to work with potentially difficult customers, and work in a
fast-paced environment is required. Apply now! Joining our team
will provide you with the opportunity to make a difference every
day. The American Red Cross is an Equal Opportunity/Affirmative
Action employer. All qualified applicants will receive
consideration for employment without regard to sex, gender
identity, sexual orientation, race, color, religion, national
origin, disability, protected veteran status, age, or any other
characteristic protected by law.
--- The American Red Cross is a diverse nonprofit organization
offering its employee's professional development and growth
opportunities, a competitive salary, comprehensive benefits, and a
collaborative team spirit environment. To be considered for this
position, please visit www.redcross.org/jobs to apply. The American
Red Cross is dedicated to helping people in need throughout the
United States and, in association with other Red Cross networks,
throughout the world. We depend on the many generous contributions
of time, blood, and money from the American public to support our
lifesaving services and programs. Whether you're a recent graduate
or an experienced professional, if you share our passion for
helping people, we invite you to join us - where your career is a
force for good. The American Red Cross is committed to excellence
in service through diversity and inclusion. You will enjoy a
collaborative work culture committed to the diversity of our
people, programs, and services. We celebrate the distinct
differences that make us unique, and we foster work environments
that recognize the diverse needs of our people. We need people who
want to contribute their individual talents to help their neighbors
locally, across the country, and around the world. As a leading
humanitarian organization in the nation, the American Red Cross
embeds principles of diversity and inclusion in all we do to
fulfill our mission in a manner that is culturally competent and
that deeply values and respects all humankind.
Keywords: The American National Red Cross, San Jose , Donor Center Coordinator - San Jose, Other , San Jose, California
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