Sales and Service Specialist

Company: Wheel Works
Location: San Jose
Posted on: January 12, 2021

Job Description:

JOB DESCRIPTIONThe retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within BSRO. This role is primarily responsible for serving the Boss (customer) through assessing the Bosses' needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring Boss satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the Boss and efficiently completing basic vehicle service tasks as required.COMPANY OVERVIEWBridgestone Retail Operations, LLC employs over 22,000 teammates in North America and operates more than 2,200 company-owned stores. The store locations include Firestone Complete Auto Care, Tires Plus, Hibdon Tire, and Wheel Works. With 2,200 locations across America and over $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.RESPONSIBILITIES* Hybrid RoleCustomer service, sales, customer issue resolution- 75%Basic vehicle service tasks, Oil, tires, fluids- 25%Store operations, opening/closing, inventory, displays- as needed basis* Growth and career development roleMay assist Manager or act as Manager-On-Duty in certain circumstances or to support developmentWill learn all aspects of store operations and flex between front/back shop tasksQUALIFICATIONS* Minimum requirementsHigh School Diploma or equivalentValid automobile driver's licenseCustomer service and career growth mindsetAbility to complete required store education courses and modules required for this positionAbility to learn and perform basic vehicle service tasksAbility to learn and operate store systems* Preferred2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidatePrevious consumer retail sales experiencePrevious automotive experience a plusPrevious management/supervisory experience a plusEMPLOYEE TYPERegular : Full time

Keywords: Wheel Works, San Jose , Sales and Service Specialist, Other , San Jose, California