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Senior Director of Home Dialysis Operations- Sacramento / Stockton / Central Valley

Company: Satellite Healthcare
Location: San Jose
Posted on: November 22, 2020

Job Description:

The Senior Director of Home Dialysis Operations is responsible for operational oversight and administration of home dialysis services within a specified Market Area. Satellite Healthcare is a successful, nonprofit organization that has improved the lives of people living with kidney disease since 1973. We earn our national reputation for excellent patient care each day by offering a complete range of dialysis therapy choices, personalized clinical services, and unparalleled wellness education.

Satellite Healthcare provides expert, personalized kidney care at over 80 centers across the U.S. as well as at acute dialysis locations in California and Texas. Learn more about Satellite Healthcare at www.satellitehealth.com

The Senior Director of Home Operations is responsible to the Regional Vice President for operational oversight and administration of home dialysis services within a specified Market Service Area (MSA).  The Operations Senior Director is a member of the home dialysis team and leads and supports both the strategic and quality plans for a specific MSA of operations.

The Senior Director of Home Operations provides supervision, mentoring and coaching to Center Managers within the MSA in all areas of responsibilities especially in quality and home operations. Quality services are defined and measured for all patients based on the direction and guidance of the Chief Medical Officer (CMO). The Senior Director of Home Operations works collaboratively with the Medical Director(s) and Center Manager of each center to resolve issues and improve the overall performance of center. The Senior Director of Home Operations provides guidance and support to the local Quality Assurance Performance Improvement (QAPI) program including the patient experience.

The Senior Director of Home Operations maintains a strong working relationship with physicians, medical practices and payers within their business area. The Senior Director of Operations works collaboratively with Medical Affairs and Business Development staff and other corporate departments to define, implement and evaluate corporate initiatives, and responds to specific direction from the Executive Team.

The person in this position, if assigned to oversee a center with a DADS license, may also be designated as the Alternate Administrator, Alternate Supervising Nurse, or Director of Nursing.

Essential Functions :

The essential functions listed are not a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.  All employees must work in accordance with Satellite’s I-CARE Standards.  Employees must abide by all Satellite’s standards of patient care, patient’s rights and ethical treatment, and adhere to safety and quality programs.

Operations

Market Service Area and Dialysis Center Leadership

Provides supervision, mentoring and advice to the Center Managers

Provides leadership and direction in the opening of new centers

Encourages and develops leadership at all levels of the organization

Provides corporate visibility and shares corporate communication with centers

Facilitates center management and the technical team in problem solving facility and supply issues/concerns

Supports matrix management as it functions with ancillary services including administrative functions, social work, nutrition, and quality

In absence of the Regional Vice President, the Senior Director of Home Operations has the authority to carry out responsibilities of the Regional Vice President for the MSA

Employee Management

Plans and promotes all levels of staff involvement in the operations

Develops a recruitment and retention plan for the region with HR

Provides direction and supervision of hiring and disciplinary action at the center level and consults Human Resources when necessary

Reviews focal reviews with Center Managers, working collaboratively in assessing performance and setting goals

Utilizes the pyramid as a teaching tool for Clinical Management on staff development and retention

Monitors staff education and training programs

Promotes teamwork by offering information, advice, and assistance to all staff members in a positive, courteous, and cooperative manner

Contributes to Satellite being employer of choice

Financial Oversight

Prepares and monitors, in collaboration with the Finance Department and clinical management staff, the operating and capital budgets for each center

Ensures that established financial targets are met

Works with Finance to support vendor contracts

Monitors the use of compamy guidelines for staffing ratios / patient scheduling

Identifies opportunities for cost savings in labor and supplies

Regulatory Oversight

Ensures that centers operate in compliance with all State and Federal regulations, especially the CMS Conditions for Coverage for End Stage Renal Disease Facilities (Code of Federal Regulations 42, Federal Register of April 15, 2008) and the DHS Interpretive Guidelines

Ensures that Texas centers with a license from the Department of Aging and Disability Services(“DADS”), operate in compliance with all State and Federal regulations, including the Texas Administrative Code (“TAC”), Title 40, Part 1, Chapter 97

Ensures that centers are in compliance with the submission of accurate data and other information to governing agencies (e.g. ESRD Networks) in a timely manner

Participates in mock surveys and holds Center Manager accountable for performance plans

Attends Governing Board Review at least twice a year at each center

Quality Assurance/Improvement/Outcomes

Quality Assurance/Improvement

Ensures and directs the quality programs of each center, to assure that Satellite QA/QI targets are met and standards of patient care are practiced

Works directly with the Director of Quality to coach and monitor the Center Managers in quality and improvement

Ensures quarterly QAPI meetings are held at each center and attends as needed

Provides new ideas and products to the Regional Vice President, CMO and Quality leadership

Patient Care

Supports and contributes to the standardization of Satellite Policies & Procedures (P&Ps)

Coaches the Center Manager in the delivery of safe and effective patient care

Ensures that documentation and medical records practices are followed according to Satellite policy

Customer Service/Patient Experience

Ensures that Center Managers are coordinating and delivering efficient services

Support Patient Experience with surveys and action plans to improve experience

Work with all aspects of Patient Experience:

Physician /patient relationship

Patient involvement/knowledge

Perception of staff awareness and compassion

Monitors and evaluates employee and provider satisfaction

Directs customer service standards and practices

Builds strong teams to support quality of care

Embraces and encourages the patient experience through education and feedback

Ensure staff awareness and participation in patient experience

Works directly with Medical Director to address communication with all physicians:

Responds to concerns or issues immediately and appropriately

Supports and coaches Medical Director in utilizing an effective QAPI process

Communicates clearly, concisely, collaboratively, and non-defensively with colleagues, direct reports, corporate staff, corporate management and Center staff

Builds and maintains relationships with key customers (Kaiser, HMOs, PPOs, etc.)

Conducts routine meetings with payers to improve communication and service

Ensures compliance with oversight and regulatory needs of the provider

Business Area Relationships

Strategic Planning

Understands and drives organic growth within a geographic area

Communicates market share trends and growth opportunities to Business Development

Monitors occupancy of centers and makes recommendations on expansion or reduction in capacity

Establishes relationships with key stakeholders in region (hospitals, payers, physicians, case managers, discharge planners, etc.)

Investigates innovative practices to differentiate Satellite from competitors

Physician/ Payer Relationships

Builds and nurtures Physician’s relationship with Medical Director and all referring physicians

Looks for opportunities to align new physicians with Satellite

Responds to requests and ideas on a routine basis

Participates in physician meetings or conferences

Extends knowledge and support to resolve both patient and administrative issues

Works with payers to address their needs or concerns

Listens to new ideas or ways to improve Satellite services

Corporate Direction

Business Plan

Directs the strategic plan for the business region

Updates demographics of each center

Maintains a market awareness of providers, competitors, or other business opportunities

Works with business development to enhance market development

Develops and nurtures provider partnerships

Builds and support physician relationships

Supports Quality Plan

Working with colleagues, establishes best practices for business and clinical services for implementation throughout organization

Looks for opportunities to implement best practices as identified by corporate throughout the organization

Provides leadership for Satellite initiatives as directed by Medical Affairs or other Executives

Involvement with corporate or medical committees

Participates in Corporate initiatives and projects as needed

Assumes a leadership role in long-term director initiatives as directed

Participates in projects as assigned by the Regional Vice President

Participates in external leadership activities as a Satellite representative (professional meetings, relevant community involvement, recruiting and educational events)

Encouraged to write papers and studies that represent new or improved dialysis practices

Customer Service

Responsible for driving the Satellite Healthcare culture through values and customer service standards

Accountable for outstanding customer service to all external and internal customers

Develops and maintains effective relationships through effective and timely communication

Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner

Minimum Education & Experience :

RN or Bachelor’s degree in Business, Finance or Healthcare preferred

10 years of healthcare management or supervisory experience, preferred in ESRD

Texas centers with a DADS license only:

RN currently licensed in Texas in accordance with Texas Board of Nursing rules for Nursing Licensure Compact (NCL)

Three (3) years current hemodialysis experience as an RN or two (2) years of experience as an RN and current certification from the Nephrology Nursing Certification Council as a Certified Dialysis Nurse or a Certified Nephrology Nurse

Complete the initial educational training requirements as listed in the Satellite Education Policy (ED.09.101) specific to the Texas DADS licensure requirements

Fulfill the continuing education requirements as listed in Satellite Education Policy (ED.09.101) specific to the Texas DADS licensure requirements

Minimum Knowledge, Skills & Abilities:

Ability to read, write, speak, understand and satisfactorily communicate in English

Demonstrated practice of continuous quality improvement

Demonstrated leadership and management competencies and skills including financial competence, operational excellence, exceptional communication and customer service

Excellent team-building, performance management and decision making skills

Basic computer skills (MS Outlook, Word, Power Point, Excel, etc.)

Able to travel frequently

Satellite Healthcare, Inc. is an equal opportunity employer. Satellite Healthcare, Inc . does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

Satellite Healthcare, Inc . offers a drug free work environment.

Keywords: Satellite Healthcare, San Jose , Senior Director of Home Dialysis Operations- Sacramento / Stockton / Central Valley, Other , San Jose, California

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